Acer Nitro 7 getting BSoD with WHEA_UNCORRECTABLE_ERROR while gaming

harshv47
harshv47 Member Posts: 9 New User
edited December 2023 in 2020 Archives
I reinstalled Windows 10 on my PC two weeks back and after doing so I updated the BIOS using the binary on Acer Support Page.
Recently I have started getting this error while playing Rise of the tomb raider on HIGH (getting 60+ fps).
I thought at first this might be because of the game, so I uninstalled it but now it even happens with CS:GO.

Yesterday, after some BSoDs windows refused to boot. Booting immediately led to BSoD with CRITICAL_PROCESS_DIED code. So, I reinstalled Windows 10.

The issue returned today, while playing CS:GO.

BIOS Version: 1.23 (after updating)

Laptop Details:
AN715-51-54CP
Intel i5 9300H
4 GB RAM
GTX 1650

Answers

  • Did this issue occur after updating the nvidia driver? It is having some reports of other users having problems with the new version of nvidia.
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  • harshv47
    harshv47 Member Posts: 9 New User
    Yes, I did update the driver but after the new install of Windows yesterday. I installed the version that was working before (441.87), not the latest one (442.19).
    I thought it was the culprit at first, so I downgraded as well in the previous install as well, but the issue persisted then as well
  • I don't know if it's exactly the same problem, but I suggest you check it out: https://community.acer.com/en/discussion/586750/if-you-are-having-issues-with-your-nvidia-card-read-this-triton-500/p1/
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  • harshv47
    harshv47 Member Posts: 9 New User
    I saw the link you posted, the issue was similar but the difference is that my issue appeared just two weeks ago, before that it was running fine. I even gamed for 9 hours straight (but now can't even do that for 15 minutes).
    My BIOS is the latest version.

    I did run some synthetic benchmarks like Prime95 and FurMark. Prime95 stress tested my CPU and Furmark did the same for the GPU. The Blue Screen did not appear. But again appeared while gaming.

    I have attached my GPU-Z sensor log that I took while playing CS:GO, the last reading is when my pc displayed the BSoD error.
  • Does the problem occur when you reinstall windows, pressing alt f10?
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  • harshv47
    harshv47 Member Posts: 9 New User
    Yes the problem occurred first when I reinstalled but then persisted even when I reinstalled again.

    What do you mean by pressing Alt f10?
  • harshv47
    harshv47 Member Posts: 9 New User
    Can you tell me if the temperatures in the file are normal or high?
  • Check here:

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  • harshv47
    harshv47 Member Posts: 9 New User
    So, my CPU max temp goes to 91 degree C. Is that a problem?

    I don't know what were my temps before this all began
  • I consider this temperature high. Check this topic: Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
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  • harshv47
    harshv47 Member Posts: 9 New User
    Hmm, ok. But the weird thing is that when I ran Prime95 CPU stress test it went to 92 degree C but never did it gave BSoD
  • Did you check the topic I submitted earlier?
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  • harshv47
    harshv47 Member Posts: 9 New User
    Yes I did. It is interesting. It's not available for my processor i5 9300H.

    Won't undervolting void warranty? My device is less than a month old?
  • You can send a private message to Red-Sand and check if it already has the file.
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • lordarcadius
    lordarcadius Member Posts: 1 New User
    edited April 2020
    Man I am facing the same issue. I don't know what the hell is wrong with it. I got only two or three BSODs since I bought my Nitro 7 but from past few days (10-15 days) Whenever I play any game like CSGO, Forza I am getting BSOD in middle of the game or after exiting from game. Temps are around 90C which I think is normal since I live in Delhi, India and it is pretty hot here already and also as I told you this issue wasn't there at all before. I thought it is due to new windows 10 update but even after uninstalling, it doesn't make a difference. I don't get BSOD when I am doing something else like compressing a 50GB file, rendering an hour long 1080p 60fps video in Adobe Premiere Pro. It only happens in gaming. I am using an under volt of -0.150v from a very long time.
  • harshv47
    harshv47 Member Posts: 9 New User
    While I can't say the issue is solved, it has reduced a bit after installing the v1.25 BIOS. Currently v1.27 and v1.28 is also available, but I haven't updated my laptop yet. Maybe @egydiocoelho will advise whether to update it or not. 

    If you are updating the BIOS follow instructions mentioned here: https://community.acer.com/en/discussion/551214/new-bios-update-should-i-update-my-bios
    Please Note that your mileage may vary, and updating may not fix your problem and in the worst case brick your laptop. I updated my laptop because the service person to whom my case was allotted to recommended it after he had already looked at the laptop.

    Can you run synthetic benchmarks for CPU and GPU separately to see if the issue reappears and upload a log file here. CSGO and Forza are both CPU heavy games, run GPUz or some software to continuously write a log file of temps and upload it here, similar to how I have done some comments before maybe your problem is same as mine.

    I travel frequently between Patna and Dhanbad, I sympathize with the heat problem.
  • La versión 1.28 contiene algunas actualizaciones para la tarjeta de video nvidia.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)