Nitro 5 HDD Kit

bhuyck
bhuyck Member Posts: 4 New User
edited December 2023 in 2020 Archives
Hi. I purchased two Nitro 5 laptops for my two young boys awhile ago and planned to eventually upgrade their HDD. However, only recently did I find out that one of the laptops does not have the cable to upgrade the HDD. Unfortunately, I am past my warranty. But I feel this is unfair because I bought two of the exact same laptops, but one does not have the HDD upgrade cable/kit and the other does. Is there anyway to get the upgrade kit sent to me?

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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Answer ✓
    Hi bhuyck

    Did you checked with the acer support regarding this. you can even buy the parts from them even if not under the warranty. 
    https://www.acer.com/worldwide/
    Accept if its Helpful.   B)
  • Hi bhuyck,
    You have to contact your Acer support to get the HDD kit: https://us.answers.acer.com/app/answers/detail/a_id/49882
    France
  • bhuyck
    bhuyck Member Posts: 4 New User
    That was the first thing i did, but I cant even get ahold of support (chat) because you first have to enter your Serial Number and it says that I have to pay for support and I am out of warranty. That is why I am saying its unfair and should be supported even with an expired warranty. Its false advertising and very misleading to say the laptop could have an additional storage added when it cant.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    bhuyck said:
    That was the first thing i did, but I cant even get ahold of support (chat) because you first have to enter your Serial Number and it says that I have to pay for support and I am out of warranty. That is why I am saying its unfair and should be supported even with an expired warranty. Its false advertising and very misleading to say the laptop could have an additional storage added when it cant.

    Yes true when you enter the sn number it will say pay for support but in your case check with the pay for support itself regarding the cost of part and part number which your looking for. 
    Accept if its Helpful.   B)
  • You can try to get the kit here: https://csapps.acer.com/kit-request/#submit
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