Can't log in to the website

gseveri07gseveri07 Member Posts: 9

Tinkerer

Whenever I click on "Sign-in" in the top-left of the acer.com/acer.co.uk website I get redirected to "acer.com/worldwide" or back to the home page.
If I am lucky to get to "account.acer.com/sso/signin" then it is another roll of the dice whether the log-in is successful or not.
Sometimes I get redirected to the worldwide screen or back to homepage without the log in being successful, if I am lucky I get taken back to the home page with a successful log in session.
Then I press on my user name where "Sign-in" used to be, I get taken to "acer.com/ac/en/GB/content/my-profile", if unlucky I am soon redirected to either places already mentioned above.
If lucky I am able to click on the links in the "my-profile" page, the links which provide re-directions are functional to the community or the support page have no problems.
Clicking on "My Products" however takes me back to the home page and on the top right it shows "Sign-in" instead of my username as if I had never logged in.
This happens every single time I reach the "my-profile" page.

I've seen another question where the user has complained about a similar issue:
https://community.acer.com/en/discussion/comment/729377

That question has now been closed prematurely and now I can't add to it that I'm also experiencing the same issue despite somebody having mentioned waiting for another user to confirm they are also experiencing the issue.

Any help will be appreciated.

Best Answer

  • egydiocoelhoegydiocoelho ACE Posts: 63,393 Trailblazer
    Accepted Answer
    Yes, you can send a private message to the moderators @ Acer-Manny or @ Acer-Karp. You must warn them that you are unable to log into your Acer account on the UK website.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

FAQ & Answers

  • Have you ever tried to send a private message to moderators acer manny or acer karp?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gseveri07gseveri07 Member Posts: 9

    Tinkerer

    @egydiocoelho, no I haven't.
    Is that something acceptable here?
    I know other forums where this isn't advisable.
  • egydiocoelhoegydiocoelho ACE Posts: 63,393 Trailblazer
    Accepted Answer
    Yes, you can send a private message to the moderators @ Acer-Manny or @ Acer-Karp. You must warn them that you are unable to log into your Acer account on the UK website.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 3,452 Acer Crew
    gseveri07 said:
    @egydiocoelho, no I haven't.
    Is that something acceptable here?
    I know other forums where this isn't advisable.
    I have sent you a private message for follow up.

    Thanks,
    Acer-Manny
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