Cannot connect to my second monitor with intel HD graphics 630

VojanPalčič
VojanPalčič Member Posts: 20 Troubleshooter
edited November 2023 in 2020 Archives
So my gpu gtx nvidia 1060 died, but my laptop works because of the integreted intel HD graphics 630. Since I cannot replace my nvidia graphic card, I want to keep the Laptop and still use it. My problem right now is that I cannot connet to my second monitor with the intel HD graphisc, I have updated its driver. Is there even a possibility I can connet to my second montitor with intel graphics?
I am using acer predator helios 300 model G3-571.

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2020 Answer ✓
    VojanPalčič I just would like to add that if the DGPU is really dead/corrupted you cant use the hdmi in any way to add an extra monitor because the hdmi port its directly connected to the DGPU it will never work if this one its dead you could try a usb 3.0 hdmi dock (if it works) but dont expect any performance from it you will notice a lot of lag if you were still on warranty (which probably youre not) you could sent it back to get the mobo replaced but probably not the case so you have 2 options here either get your hands on a donor mobo and replace it yourself or try the dock which wont get u anywhere either also the IGPU its directly and exclusively connected to the internal display and manages windows etc... if you had a 2019 H300 you probably would be lucky because the hdmi its shared and the DP port its DGPU only but unfortunately theres not much you can do when you DGPU dies in older models
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Answers

  • If I'm not mistaken, the man who manages the hdmi port is the nvidia video card. What is the problem with the nvidia video card?
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    Its not working anymore

  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    so if the nvidia doesnt work, the hdmi port is useless ?

  • The service manual states this: MSHybrid platform, HDMI -> dGPU (nvidia), eDP Panel -> iGPU (intel)
    That is why I would like to know, what is the error that appears in the device manager, in the nvidia video card driver?
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    it was error 43, and when i reinstaled my drivers it remaind the same, now I dont even have nvidia in my device maneger
  • But does the nvidia video card appear as a hidden device? Have you tried resetting the battery?
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    I tried everythink to be sure that there is a hardwere malfunction, I have already search all the solutions, and I am sure that the nvidia gpu is dead. My question now is... Can I connect to another monitior with intel graphics? with this laptop.

  • Please, can you post a capture of the device manager, showing the hidden devices? I know you've tried many solutions, but error code 43 may just be an issue with the operating system.
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    hmm, right now it sais code 45 with means that the gpu is disconected
  • When you reset the battery, will the video card reappear again?
    What is the version of the bios?
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    It does not apear, I have allready updated the bios it should be the newest...
    this is my bios version: Insyde Corp. V1.22, 15/03/2019
  • Have you tried to uninstall the driver with the ddu?
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    yes I did, In safe mode
  • I think it would be interesting to try to install windows, using legacy mode, on another partition. I still think this problem can be worked around. You can also try using a live Linux usb distribution to see if another operating system identifies that card.
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    Can I also reinstall windows?
  • Yes you can. You can try this procedure:
    https://youtu.be/cpzLJRAZldA
    Or try to use a microsoft iso and check if the problem occurs in legacy mode.
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    Okej, I will try that, but probably some other day... And if that does not work it means I cannot connect to the second monitor with intel HD graphics?

  • I may be wrong, but I don't think so. When you connect the monitor to the hdmi port, does the monitor appear in the device manager?
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  • VojanPalčič
    VojanPalčič Member Posts: 20 Troubleshooter
    no it does not
  • I believe this port is only active when the nvidia gpu is working. That's why I insist that you check to see if the problem persists by installing the operating system in legacy mode. You can even test with windows 7, just to check whether the problem is on windows 10 or not.
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