acer z24 891-Part Number: DQ.BCCEK.002 alexa

dazzer12
dazzer12 Member Posts: 12

Tinkerer

edited March 1 in 2020 Archives
Hi 
have downloaded alexa via microsoft store but i am finding it very unresponsive sometimes it wakes to alexa hands free command but never follows up on what i ask and seems to struggle.
i have granted required microphone permissions  but microphone does not always appear to hear my voice.  it is currently installed as intel sst microphone array is this correct?.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening dazzer12 !

    Acer does not provide support for third party software.
    In that case, specific configuration and support must be performed with Microsoft.


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  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Double check your sound properties, there is a volume level for the mic.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • dazzer12
    dazzer12 Member Posts: 12

    Tinkerer

    edited February 2020
    Hi

    microphone turned up to full cortarna works fine alexa hears command but then does not hear or act up on voice following alexa command.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    I just tested on my Switch 7 and she heard me even with a soft voice, so it should be working. I couldn't find anything in the app to set mic volume. You might contact them to see if they are tweaking it at all...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.