DEFECTIVE KEYS ----------------- WASD keys on Predator Helios 300 i7 7700 series....made in 2017

robbie555

Had this machine for about  2  1/2 years...bought new. .It's a gaming laptop but I dont' USE FOR GAMING....However, the top  black color of the "AS keys is already wearing away...it's the 4 reddish BORDERED  keys - the black coloring wears off completely ..a defect. .and then you have the red plastic below showing  with no letter. So you can't sell it like that. The other keys don't do this. just those 4. I don't do a lot of typing..
All I need are a few extra keys...very simple. That's what I want - and that's what I'm going to have to buy on my own because this company is too stupid to be able to understand a simple request and the easiest way around a problem. .I called customer service and asked for a supervisior….they want me to send out the whole friggin machine - a 17 inch laptop - 7 lb?  from Boston to Texas  for 10 days just for a couple of keys that I could snap on in about 10 seconds....Dumb .I'm sure the whole model line has this problem for whenver they were sourcing this sub par keyboard vendor. . There are clean whole keyboard assemblies on ebay for $40 if I felt like buying and just pulling off myself - OR there are other companies that will sell you individual keys...for $10-- i'm talking $10 a PIECE..Figured if I talked to a supervisor they'd be bright enough to just send me out a couple of keys and be done with me.... Let me send in the whole friggIn machine for 7-10 days  from 2000 miles away- take a risk of it getting damaged for a couple of 10 cent  friggin parts......No more Acers..... getting an HP omen

Manny-Acer_Retired

Hi robbie555,

I am very sorry to hear you're experiencing these problems. Unfortunately, the Acer Community is not a direct portal to technical support, The Acer Community (Forum Discussions), were designed as a peer to peer support community where Acer users help other Acer users with their questions or troubleshooting inquiries. Acer employees may read the various topics posted here and you will notice that some Acer moderators may interact with members when appropriate. (case by case basis).

But primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. We recommend that you follow the instructions given by the Acer representative or you have the option to get a second opinion or services with a 3rd party repair center or technician.

Note: this thread will be now closed.  

We apologize for any inconvenience,
Acer-Manny