Nitro 5 Gaming Laptop | AN515-52 - Constant wifi dropouts and keyboard sometimes stops working.

aliceafx
aliceafx Member Posts: 1 New User
edited December 2023 in 2020 Archives
Hey, I've had this laptop for about 6 months now, and for the past 3 months or so the wifi has been dropping out at random. I have tried installing the latest drivers from the support site, updating windows fully, moving closer to the router, trying 2.4 instead of 5ghz, but nothing works. It seems at complete random, the connection will drop. I will either have to wait a few minutes or try connecting to the routers other connection (sometimes this fixes it, sometimes it doesn't). No other device drops connections like this. I can't even watch netflix properly without having to close out and reconnect, it's so frustrating. 

Secondly, sometimes my keyboard gets stuck. This is at complete random too, and it's not every letter. Only some letters. I'll be typing out a message, when suddenly I'll notice a few letters missing. Nothing fixes this except waiting/holding my finger on a key that doesn't work until it suddenly does. Again, windows is fully updated. 

Any ideas? Thanks. 

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Return it under warranty

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★