Acer Aspire E5-411 fresh windows installation problems, no cursor and keyboard stops working

PrettyA
PrettyA Member Posts: 3 New User
edited October 2023 in 2020 Archives
I’ve recently taken out the hard drive that came with my laptop from factory and install a new crucial 240GB SSD and installed windows 10 through the disk image downloaded from the Microsoft website. I successfully installed windows 10 but when I boot up, there is no cursor,
1. I’ve tried moving my fingers on the trackpad but nothing shows up
2. I’ve tried looking into device manager but no touchpad or trackpad is even listed.
3. I do not have a mouse
4. Ive tried to see if it was Fn-F7 that locked my trackpad but it still doesn’t work

My second problem is that my keyboard would work for only a while, then none of the keys would work except for when I try to change the brightness using the Fn key and arrow keys and making the screen black with Fn-F6. 
1. The only way for the keyboard to work for a while again is to press the power button, letting the computer sleep, then pressing the power button again and waking it, then the keyboard would work for a while. 
2. Sometimes when the laptop wakes from the above method, the keyboard doesn’t work, not allowing me to even sign in or type my password. 
3. On device manager, I’ve tried to update keyboard driver but it said my keyboard driver is up to date. 

Is there any fix for my problems? Help is needed ASAP. Thanks

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    edited January 2020
    Whoa there... was the replacement of the drive easy in that model or did you have to disassemble most of the thing? The real question behind that is, is it possible that something was disconnected and now remains lose or making a bad connection?

    It could be a driver issue, have you tried putting back the original drive and see if the problems also appear in the older system or just in the new? Because if it's good in the older one you could always make a backup of those working drivers to install them in the new one (while the new drive is installed in an USB enclosure).

    The drivers could be backed up with Double Driver for example, or via DISM directly (in an elevated command prompt or PowerShell):
    dism /online /export-driver /destination:C:\drivers-backup

    And then integrated directly in the installation of the other drive while connected by doing (where X is the system drive in the SSD, where Windows is installed):
    dism /image:X: /add-driver /driver:C:\drivers-backup /recurse

    So let's see, I'm thinking either driver related, something not connected properly or some hardware malfunctioning.
  • PrettyA
    PrettyA Member Posts: 3 New User
    My E5-411 was very easy to swap drives, I just took off the case that was held on by a couple of screws and removed the hard drive, it didn’t require any disassembly of any other part. If it was a driver issue, how can I go about installing them without a cursor and a half working keyboard?
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    PrettyA said:
    My E5-411 was very easy to swap drives, I just took off the case that was held on by a couple of screws and removed the hard drive, it didn’t require any disassembly of any other part. If it was a driver issue, how can I go about installing them without a cursor and a half working keyboard?
    That's where integrating the drivers into the Windows image would come in, for example, in my machine they touchpad is wired through Intel's Serial I/O and unless you have the driver for it you won't be seeing the cursor move in screen anytime soon.

    Since there's no working keyboard the only way would be to inject those drivers into the image from a working environment (it can be another computer, but if you're able to run with the older drive you know the drivers you'll get would be the ones for that machine). Upon booting again Windows would see there are drivers in the system for those components and I'd be able to use the touchpad.

    Another thing you could try if your laptop has an Ethernet port would be to connect the laptop to the net through it. Because it's not WiFi and assuming you're not running a complicated setup in which authentication is needed (think Radius or something) you'd be connected to the net and Windows should be able to download drivers for those components that still don't have any. Hopefully restoring connections to the touchpad and keyboard.

    If it were not to work even with the old hard drive, I'm guessing disassembling the thing to double check the connections from the touchpad and keyboard to the motherboard are solid (they ought to be flex cables, thin stripes hold onto the places by plastic tabs).

    It's complicated to say for sure without seeing the laptop I'm afraid :anguished:

  • PrettyA
    PrettyA Member Posts: 3 New User
    I put back the old harddrive and everything works completely fine. How am I able to extract the drivers from the old drive to the new drive? Also I got a wired keyboard and mouse hence I can use the keyboard and mouse for navigating in the new drive.
  • rhonil
    rhonil Member Posts: 2 New User
    Hi there, I have a E5-411 acer laptop and I want to update the bios to fix my issues in touchpad, but i cant do it because of my laptop has a defective battery, is there something that I can do to fix it? thank you.