Missing RAM MCP73T-AD

Ibib57
Ibib57 Member Posts: 2 New User
edited April 23 in 2020 Archives
I've got a Packard Bell IMedia S1710 desktop with an Acer MCP73T-AD motherboard. The BIOS states that there's only 2gb RAM but there's 2 x 2gb memory modules installed. How do I know if it's a faulty motherboard or if it's software related? I ran CPU-Z and I've attached the output if anyone is able to decipher it. Thanks 

Edited the file to hide sensitive information
Acer-Samuel

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening Ibib57 !

    Please post a CPU-z printout that displays the information about the RAMs.
    Have you removed the RAM banks and cleaned and tested it on another computer?


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  • Ibib57
    Ibib57 Member Posts: 2 New User
    I've removed and cleaned RAM but still the same. Don't have another computer to test on. The output from CPU-Z was attached to my original question. Thanks for your help.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    I need to post a CPU-z print on the memory and SPD tabs.
    Debugging test outputs will not resolve.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!