my acer having fps drops helios 300

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  • jass33264
    jass33264 Member Posts: 18 Troubleshooter
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    1. now please tell me the problem is my laptop faulty or what i just forced closed a game from task manager and this started happpening in all games it started after 3 months of usage laptop is helios 300 2019 varient its stock undervolt and gpu aint overcloccked
    2. so what should i do if i can just find the problem acer service centre will solve it here but even they cant figure it out

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2020
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    jass33264 if you tried every solution possible i suggest you to contact acer support directly and explain the situation send it back to get it diagnosed they should be able to find it no matter what assuming they acknowledge there is an issue that they cant fix in that case you could probably ask for a replacement after all its a gaming laptop and if you cant use it in any games its a bit useless 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • jass33264
    jass33264 Member Posts: 18 Troubleshooter
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    I did sent it they say there is no issue its probably a software issue will resolve with a window update and they aint gonna give a replacement so i am bassically screwed
  • jass33264
    jass33264 Member Posts: 18 Troubleshooter
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    The only thing i see in xtu is power limit throttling nothing else