My Acer TravelMate monitor blink then black screen. after I enter the keyboard the wndows lock

mykel
mykel Member Posts: 8

Tinkerer

edited November 2023 in 2020 Archives
My Acer TravelMate monitor blink then black screen. after I enter the keyboard the wndows lock suddenly on lock screen. this keep happening even using my laptop. no problem with the hinges when I moving it closing and opening.

Best Answer

  • mykel
    mykel Member Posts: 8

    Tinkerer

    Answer ✓
    My problem is now solved. this what I did...
    - Install all the laptop hardware drivers. IO Drivers Intel, Intel Chipset, VGA Ndivdia driver. the driver that is I downloaded from acer website.

Answers

  • mykel
    mykel Member Posts: 8

    Tinkerer

    is there anyone know how to fix my problem?
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Turn machine off. Remove charger. Gently insert paperclip into battery reset pinhole on the bottom for about 10 seconds. Then plug the charger back in. Turn it back on. Jack E/NJ

    Jack E/NJ

  • mykel
    mykel Member Posts: 8

    Tinkerer

    JackE said:
    Turn machine off. Remove charger. Gently insert paperclip into battery reset pinhole on the bottom for about 10 seconds. Then plug the charger back in. Turn it back on. Jack E/NJ

    okay i will try your suggestion....thanks...
  • mykel
    mykel Member Posts: 8

    Tinkerer

    i did try @JackE what you said. but still flicker and black screen. what i observed is when i'm typing on my laptop keyboard flicker in monitor and black screen happen. i tried to install usb keyboard and the problem i did not encounter the flicker and black screen? what do you think is the problem? is the laptop keyboard? this happen after i update my windows.
  • mykel
    mykel Member Posts: 8

    Tinkerer

    what I observed problem encounter when I'm typing on my laptop keyboard. the laptop screen flicker and turn black. then after I press enter lock screen appear. but after I install usb keyboard I did not encountering the problem. Is this my problem connected in windows update? this happen after I update my windows 10 software.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    The video ribbon LCD cable probably needs to have its connectors reseated a few times to clean the contacts or replaced if it has  broken conductor traces from opening and closing the lid too much.  If an external HDMI TV doesn't flicker, then the LCD cable needs attention.
    Jack E/NJ

    Jack E/NJ

  • mykel
    mykel Member Posts: 8

    Tinkerer

    it's only happening when I'm using the built in keyboard. the screed start flicker and goes black. but when I install external usb keyboard the problem doesn't occurred. Which is flickering in screen of the laptop. no problem in opening and closing the laptop screen display.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Then it's likely that the video ribbon cable connectors need to be reseated a few times at the mainboard and at the bottom of the LCD screen. But it's still possible the cable needs to be replaced. The physical disturbance of using the internal keyboard is causing the LCD connections to intermittently fail.   Jack E/NJ

    Jack E/NJ

  • mykel
    mykel Member Posts: 8

    Tinkerer

    JackE said:
    Then it's likely that the video ribbon cable connectors need to be reseated a few times at the mainboard and at the bottom of the LCD screen. But it's still possible the cable needs to be replaced. The physical disturbance of using the internal keyboard is causing the LCD connections to intermittently fail.   Jack E/NJ

    i think that's not the problem. I connected the external usb keyboard. then I'm using right now the built in keyboard, I'm not encountering the flickering screen / black screen. I think it something to do with the windows update? I hope it will be giving attention by acer. One of my officemate encounter this after resseting the windows O.S. problem solved. I dont want to reset my windows. I hope there is other way to solve this issue.
  • mykel
    mykel Member Posts: 8

    Tinkerer

    Answer ✓
    My problem is now solved. this what I did...
    - Install all the laptop hardware drivers. IO Drivers Intel, Intel Chipset, VGA Ndivdia driver. the driver that is I downloaded from acer website.

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Congratulations on your success! Jack E/NJ

    Jack E/NJ