How can I get the Pen&Touch controls back on my computer?

t1993johnson
t1993johnson Member Posts: 1 New User

Recently bought a touch screen Acer with windows 8 on it, the touch screen worked for the first two months, but now it has vanished! No touch screen controls, or any touch&pen settings. I have tried everything from restarting/rebooting/refreshing to even factory restore? I assume some how the touch driver got deleted?

Answers

  • Cabbages
    Cabbages Member Posts: 3 New User

    Hmmm I'm having similar problems, I re-installed my operating system and I need the touchscreen drivers. But when I ask Acer for the drivers, as it's not available on the website, this is the response I got.

     

    I kindly request you to purchase the recovery media and install it in your computer to fix the issue.

    I would like to inform you that, recovery media is not shipped with the unit. However, the unit comes with a hidden partition that enables you to burn your own set of recovery/installation media. If you have not created your own set of recovery media, you can purchase them from us. Using this, you can reload the operating system on your unit.

    • The recovery media will cost you £51.06. If you are interested to purchase the recovery CDs, we would log a case for the recovery CDs and you will receive a recovery CD request form shortly from us

     

    I didn't create it, so I'm kind of stuck as I'm not willing to pay £50 for the CD, might just send the laptop back, it's only 5 days old.

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