I just bought acer predator helios 300 (1 week) have seen the CPU temperatures spiking to 90 degrees

System

This discussion was created from comments split from: Complaint - regarding customer service.

palrush

Good evening recently, i just bought acer predator helios 300 when have not even been 1 week i have seen the CPU temperatures spiking up to 90 degrees the space for palm resting and the keyboard also quite warm. The space above the keyboard is extremely hot i cannot even touch it during gaming sessions. The worst part is that before i purchase this product from the US i ask the acer representive about the international travellers warranty they told that i can claim at any part of the world. Now when i having a problem they ask me to send it back to US while i am currently staying in malaysia. When i call the service centre they told me that i cannot claim the warranty in Malaysia. i paid a huge amount of money for this laptop and now i cannot claim the warranty. What kind of nonsense warranty is this?

JackE

palrush  >>>> I ask the acer representive about the international travellers warranty they told that i can claim at any part of the world. >>>

Go to this link for ITW service locations https://us.answers.acer.com/app/answers/detail/a_id/10/session/L3RpbWUvMTU3ODMyNDI4Ny9nZW4vMTU3ODMyNDI4Ny9zaWQvZlVtTFc5WUVyTCU3RVlCcHluQUwySjMyMENKUnVOd2ZWUUZiYWVaM0VpMTFnNENxcEQ4Y0Y4bGRBSWNtSzBOdVVvcEFlX3ZJbmdsWmhOczBLNnBkVlg1MVZRcjdMZzFXVWF5JTdFcjN1aGszRFlaRkJrRWxFJTdFUG5YZV9RJTIxJTIx

Jack E/NJ

Manny-Acer_Retired

Hello palrush,

 

I'm sorry that you're having issues with your Acer Predator Helios 300 and warranty.  Can you please send me a PM with the S/N of your unit to better assist? 

 

Thanks,

Acer-Manny