Helios Predator 500 Windows requires activation

SitIn
SitIn Member Posts: 3 New User
edited November 2023 in 2020 Archives
Helios Predator 500. Changed the motherboard in the official service center (warranty case). 
Now Windows requires activation. 
The "activate windows" action shows the error "0xC004F211" (the device hardware has changed). 
Can you tell me how I can activate my operating system (win 10 home SL)?

Best Answers

  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    Answer ✓
    Call Microsoft and explain the situation. I've done this a handful of times...it takes a hot minute, but it's always worked for me. 
  • SitIn
    SitIn Member Posts: 3 New User
    edited January 2020 Answer ✓
    The problem is solved. Microsoft support has updated the key for my motherboard. Thank You for the advice provided!

Answers

  • Sny
    Sny Member Posts: 5 New User
    If you have changed the motherboard and the windows license on the disk is OEM (combined only with the previous motherboard) you will not be able to activate windows on the new motherboard.
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    Answer ✓
    Call Microsoft and explain the situation. I've done this a handful of times...it takes a hot minute, but it's always worked for me. 
  • SitIn
    SitIn Member Posts: 3 New User
    jakesu11y said:
    Call Microsoft and explain the situation. I've done this a handful of times...it takes a hot minute, but it's always worked for me. 
    Thank you for advice. I'll try.
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    SitIn said:
    jakesu11y said:
    Call Microsoft and explain the situation. I've done this a handful of times...it takes a hot minute, but it's always worked for me. 
    Thank you for advice. I'll try.
    If that doesn't work, contact Acer and ask for the new OEM key.
    Trying to do my best here - Your happy Predator owner =)!
  • SitIn
    SitIn Member Posts: 3 New User
    edited January 2020 Answer ✓
    The problem is solved. Microsoft support has updated the key for my motherboard. Thank You for the advice provided!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    SitIn nice to know you manage to have it sorted and yes its always an issue as every windows oem key are locked to that particular mobo its always an issue when swapping mobos especially on pre-built desktops its a nightmare :)


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