My Predator Helios 300 - RTX 2060 Keeps Crashing!!!!

DKP
DKP Member Posts: 3 New User
edited October 2023 in 2020 Archives
I’ve got the Predator Helios 300 RTX 2060 for about 2-3 months now, it keeps crashing whenever I play video games, editing  YouTube videos and now even surfing the internet for more than 10 minutes. I’ve been having these problems since day 1 of purchase. 

Answers

  • Sathish2388
    Sathish2388 Member Posts: 85 Fixer WiFi Icon
    DKP.. Hi! Could you please elaborate the issue, the crashing means are you getting any error message on the screen while working on your computer or it suddenly shutdown/restart..
  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    And, the exact model. 
  • DKP
    DKP Member Posts: 3 New User
    jakesu11y said:
    And, the exact model. 
    @jakesu11y Model: PH315-52-7CQ
                       MFG Date: 2019/05/15
  • DKP
    DKP Member Posts: 3 New User
    DKP.. Hi! Could you please elaborate the issue, the crashing means are you getting any error message on the screen while working on your computer or it suddenly shutdown/restart..
    @Sathish2388 Hi, the screen breaks and crashes, then it blacks out and the laptop restarts. This happens every time when im gaming, editing videos or surfing the internet for more than 10 minutes. 
  • Asrid
    Asrid Member Posts: 1 New User
    Hi, I just got the predator helios 300 RTX 2060 and I am having the same issues as @Sathish2388 had a few months back. The laptop crashes whenever I am working in photoshop. I have barely had the laptop for a day so I am a bit concerned. Does anyone have any solution or suggestions please? Thank you.
  • GAMING6698
    GAMING6698 ACE Posts: 7,785 Pathfinder
    @DKP
    1)Set high performance plan from predatorsense 
    2)always play while plug in 
    important-
    Update your graphic driver you have to install nvidia software for that, driver in acer site are just base driver.

    GET GAME READY DRIVER

    For each major game release, NVIDIA works closely with developers to boost performance, fix bugs, and improve your gaming experience. Technologies like NVIDIA GameWorks™ give you the tools to optimize gameplay and bring you these improvements through a Game Ready driver update. GeForce Experience automatically notifies you when these drivers are available and, with a single click, lets you update to the latest driver—without leaving your desktop. 

    First time Download software from nvidia site, go through my link then select you graphic card details and download game ready driver 

    https://www.nvidia.com/Download/index.aspx

    After installation open nvidia software go 3d settings and add you game .exe file and set plan high performance nvidia processor then you can open you game

    (If you want to run any software in high performance (dedicated graphic)add it in nvidia software)

    Click on yes if you issue solve 

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566