Helios 300 3.5mm audio jack mic too quiet?

dwwood3

Hello, I just got a Helios 300, and am having trouble with connecting a headset to the 3.5mm plug-in. When I plug in my headset, the volume settings asks me what type of device I just plugged in, I tell it a headset. I can hear audio perfectly, but my microphone does not seem to work correctly. When I go to the audio settings, I can see that it is picking up sound through the microphone, but just BARELY, and only if I speak very loudly with the microphone practically inside my mouth. This is the same with my Apple Airpods, Bose QC-25, and Bose QC-15. I tried boosting the sound level for the microphone, it helped a tiny amount, but it's still not loud enough for games to pick up the sound. Does anyone know what is going on here???

JackE

Without the headset plugged in, right click speaker icon in tray. Click recording devices. Select mic. Select properties. Select levels tab. Are both mic and boost still set to max? Jack E/NJ