Predator helios 500 Black screen

Pryme
Pryme Member Posts: 1 New User
edited November 2023 in 2019 Archives
Good afternoon, I need urgent help, I bought one. Predator helios 500, and it was delivered to me today, I turned on the pc for the first time and is giving me this error, can anyone help me please and say what to do ??
thanks

By the way is linux

Comments

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Pryme as far as im aware the H500 do not come with linux as far as im aware and according to the service guides they should all have windows where did you bough it ? (unless i your own country come with linux) and acer only supports linux on some older models that were shipped with it in only some countries so i havent got any clue why your H500 has linux pre-installed unless you got it used if this is the case you would have to ask whoever sold it to you on how to fix it or reinstall either linux/windows whatever os you wish to use on it if not contact the shop/seller who sold it for them to fix it

    PH517-51:


    PH517-61:



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/