NEW NITRO 5 AN515-42 laptop restarting itself.

GLENDALE

just bought a Nitro 5 AN515-42 laptop restart twice and getting black screen but keyboard is still on, tried to restart laptop by pressing power button for 5 seconds then laptop restart and working fine,  and also how do i update radeon setting?

andylb

If I answer your question please click YES

The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click this link to download it.
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3 then follow the instructions below to set up your AMD GPU for gaming


First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

GAMING6698

GLENDALE said:

just bought a Nitro 5 AN515-42 laptop restart twice and getting black screen but keyboard is still on, tried to restart laptop by pressing power button for 5 seconds then laptop restart and working fine,  and also how do i update radeon setting?

1st download new and radeon 2020 edition driver from amd official site after install you can change by simply going in settings in amd radeon software.  If you laptop restart several times then ask for help 1time is ok

andylb

If I answer your question please click YES

The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click this link to download it.
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3 then follow the instructions below to set up your AMD GPU for gaming


First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.