I can't seem to get my Acer Chromebook 15 to turn on

Westfield
Westfield Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hi, 
     I have a series CB3-532 model # N15Q9 and I can't get it to turn on. When I plug in the charger I get a blue light and a blinking orange light. I thought it was the charger so I bought a new one but it is doing the same thing. I tired doing the refresh thing but nothing happened.  Can someone please help?

Comments

  • billsey
    billsey ACE Posts: 33,860 Trailblazer
    It's possible your Chromebook is stuck in one of the sleep modes. Try a long press (30 seconds) of the power button to see if it will start after a hard power off. If that does not work try getting into recovery mode to see if you can power wash it.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.