I can't seem to get my Acer Chromebook 15 to turn on

Westfield
Westfield Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hi, 
     I have a series CB3-532 model # N15Q9 and I can't get it to turn on. When I plug in the charger I get a blue light and a blinking orange light. I thought it was the charger so I bought a new one but it is doing the same thing. I tired doing the refresh thing but nothing happened.  Can someone please help?

Comments

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    It's possible your Chromebook is stuck in one of the sleep modes. Try a long press (30 seconds) of the power button to see if it will start after a hard power off. If that does not work try getting into recovery mode to see if you can power wash it.
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