Help ! Need advice!!

Arran
Arran Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hi - purchased an ACER Nitro 5 for Xmas.  3 days use and a blue screen error has come up in the middle of playing roblox. Followed Microsoft instructions to restart and nothing happens.  Who do we contact to get help.  Computer was purchased in Bangkok - we live in Danang, Vietnam

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  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Arran said:
    Hi - purchased an ACER Nitro 5 for Xmas.  3 days use and a blue screen error has come up in the middle of playing roblox. Followed Microsoft instructions to restart and nothing happens.  Who do we contact to get help.  Computer was purchased in Bangkok - we live in Danang, Vietnam
    Is this happening only for this game? For example, for me all games work fine except for Division 2 that crashes occasionally - sometimes it crashes just the game and sometimes entire windows.
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  • Arran
    Arran Member Posts: 2 New User
    It was a blue screen issue
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    edited December 2019
    Arran said:
    It was a blue screen issue
    Is this happening only for this game?
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