Media keys don't work without the need of pressing <Fn> when I change function key behavior. H500

AZZIZ

When I go to my bios and change my function key behavior to "media keys" all the function keys work withouting the need to press Fn but the media keys don't for some reason.

Helios 500 PH517-51

xapim

I still think the only keys that will assume as media when this feature its enabled in the bios itself are the F1 to F12  only the other remaining ones would have to be used normally pressing FN but its just a supposition unless anyone else here with a H500 confirms that all work

Commodore_1995#

If they do not work then the XAPIM colleague is correct and the media keys will only work by pressing the fn key even if you have selected the media key option in bios.

xapim

AZZIZ thats what fn does the f keys function normally without pressing fn the fn needs to be pressed in order to enable all the other keys assigned to the f keys etc im not familiar with the H500 bios settings so i havent got a clue of whats there but this is the normal behavior i dont see anything wrong here and this cant be changed its the default on all laptops

AZZIZ

Thanks for the answer xapin, but I went into the BIOS and changed the function key behaviour to “Media Keys” and now all the function keys from F1-F12 works fine without the need of pressing Fn but for some reason the media keys still needs pressing Fn.

xapim

Probably those aren't included in that bios function and only the F1 to F12 are part of that bios feature it's the most logical answer for it in my view 😉

AZZIZ

xapim said:

Probably those aren't included in that bios function and only the F1 to F12 are part of that bios feature it's the most logical answer for it in my view 😉

Sadly probably its the case even when I changed the function behaviour to “Media Keys” the media keys still don't work lol

xapim

AZZIZ said:

xapim said:

Probably those aren't included in that bios function and only the F1 to F12 are part of that bios feature it's the most logical answer for it in my view 😉

Sadly probably its the case even when I changed the function behaviour to “Media Keys” the media keys still don't work lol

 AZZIZ Also please do not reject answers we are all here voluntary and we dont work for acer we are just normal users like you neither this community its a direct acer support channel we are only here to troubleshoot any issues in the best way we can/know by rejecting the Aces answers you are damaging our rep points in future if you dont thing it sthe correct answer leave it as it is only accept the ones you find correct don touch the other ones.

Thanks

AZZIZ

xapim said:

AZZIZ said:

xapim said:

Probably those aren't included in that bios function and only the F1 to F12 are part of that bios feature it's the most logical answer for it in my view 😉

Sadly probably its the case even when I changed the function behaviour to “Media Keys” the media keys still don't work lol

 AZZIZ Also please do not reject answers we are all here voluntary and we dont work for acer we are just normal users like you neither this community its a direct acer support channel we are only here to troubleshoot any issues in the best way we can/know by rejecting the Aces answers you are damaging our rep points in future if you dont thing it sthe correct answer leave it as it is only accept the ones you find correct don touch the other ones.

Thanks

Sorry I'm new here.

xapim

AZZIZ no worries have a great week/weekend

Commodore_1995#

Have you tried uninstalling the keyboard driver in device manager? In addition, is the acer quick access program installed? Could it be any problem related to windows 10 version 1909?

AZZIZ

egydiocoelho said:

Have you tried uninstalling the keyboard driver in device manager? In addition, is the acer quick access program installed? Could it be any problem related to windows 10 version 1909?

I have 3 HID keyboards devices in device maneger and one standard PS/2 Keyboard, right now I'm using the laptop as a desktop and have it hooked up to a monitor and a keyboard.
yes I do have quick access program installed, should I remove it?
and I dont think 1909 is the problem as this problem was here from the moment I noticed it ages ago.

xapim

I still think the only keys that will assume as media when this feature its enabled in the bios itself are the F1 to F12  only the other remaining ones would have to be used normally pressing FN but its just a supposition unless anyone else here with a H500 confirms that all work

Commodore_1995#

It is not necessary to uninstall the acer quick access program. Make sure the media keys work in the windows 10 movies and tv app. I have the an515-51 model and have verified that these keys work in the movies and tv app but don't work in windows media player.

Commodore_1995#

If they do not work then the XAPIM colleague is correct and the media keys will only work by pressing the fn key even if you have selected the media key option in bios.

AZZIZ

egydiocoelho said:

If they do not work then the XAPIM colleague is correct and the media keys will only work by pressing the fn key even if you have selected the media key option in bios.

xapim said:

I still think the only keys that will assume as media when this feature its enabled in the bios itself are the F1 to F12  only the other remaining ones would have to be used normally pressing FN but its just a supposition unless anyone else here with a H500 confirms that all work

Sadly I think you guys are right..
Thanks all for the help!

xapim

AZZIZ im not saying im right as i dont own that particular model (i wish) but maybe someone else who owns it could also confirm this (or not) as so far its just a supposition

AZZIZ

xapim said:

AZZIZ im not saying im right as i dont own that particular model (i wish) but maybe someone else who owns it could also confirm this (or not) as so far its just a supposition

I really hope someone can confirm this!