Acer Nitro 5 Black Screen

AidenA
AidenA Member Posts: 5

Tinkerer

edited November 2023 in 2019 Archives
I was using my laptop and all of a sudden it froze and went to a blue screen, after it rebooted, the computer was VERY laggy and made it hard for me to type in my password.
Once I typed in the password it said "Preparing Windows" for about 5-10 minutes, then it went to a black screen with a little light. And I tried to factory reset the computer and it gets through but all of a sudden it goes "Undoing Changes" and it stops and says something like "Unable to factory reset" or something. Please help me

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Model number please for example AN515-**

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★