Upgraded my Acer Aspire V5-571P laptop to Windows 10 Home 64bit and the bluetooth does not work.

Upgraded my Acer Aspire V5-571P laptop to Windows 10 Home 64bit and the bluetooth does not work. Originally had Windows 8 factory installed.
Looked on Acers web site for the Bluetooth driver but only came up drivers for Windows 7, 8 and 8.1.
Is there a driver for Windows 10 for this laptop available yet?

FAQ & Answers

  • JLIWriterJLIWriter Member Posts: 1 New User
    Having a similar problem with my V5-131. When I initially upgraded to Windows 10 afew years ago everything was fine, but after an update last fall my bluetooth doesn't work. I can uninstall and reinstall the Bluetooth every time I want to connect a device, but that's more trouble than it's worth!  The most recent Windows update didn't change anything in this regard.  Anybody have any idea when a new BT driver for Windows 10 will be available?
  • Joe9844Joe9844 Member Posts: 480 Skilled Specialist
    edited February 2020
    There are a few Acer computers that were advertised as including bluetooth in windows 8 but advertised as not including bluetooth in windows 10. Same computer, same hardware.

    If bluetooth is entirely missing in the device manager, there are a few possible reasons.

    (1) laptop hardware wifi/bluetooth killed button stuck in the off switch
    (2) bios that has no option to reset (1)

    Sometimes the ultra small form factor Acer desktop computers --- they use laptop motherboards BUT obviously the small form desktop computers don't have a wifi/bluetooth kill switch --- are also affected by this problem. Since there was no economic way to reset the bios, Acer simply advertised those computers as not including bluetooth.

    You can try to force a bios reset by opening the computer and take the coin battery out. That will erase the CMOS settings.
  • Joe9844Joe9844 Member Posts: 480 Skilled Specialist
    Also BEFORE you are going to take out the coin battery, you must also unplug your laptop or desktop computer and take out the large laptop battery --- and then take out the coin battery.

    If you don't do that first, the large laptop battery will continue to supply power to the CMOS --- thus not erasing the CMOS settings.
Sign In or Register to comment.

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer

Drivers &