Warranty void G3-571, Cleaning the GPU fan

Sire
Sire Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hello!

I bought my helios 300 G3-571 in september 2018.

Recently the gpu(GTX 1060 6Gb) started to get really hot and the laptop will freeze, shut down or get a bluescreen with the following codes:
-video scheduler internal error
-nvlddmkm.sys

Never open it up to clean the fans or replace the thermal paste and I think it's time to do it.

Will my warranty get voided if I do so?

Best Answer

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2019 Answer ✓
    Sire depending on which country you have bought it and you are usually the warranty its only 1 year (for ex EU its 1 year ITW only check the warranty policy on acer website for your own country) apart from US/CA that its 2 for 2017/2018 models and changed to 1 only for all 2019 so this said you might not even have any warranty left you have to check with acer in case youre still on warranty if you dont have any seals you have to break you can open it yourself if you have seals you cant you will void your warranty only acer can repaste it for you but if you are out of warranty just get some kryonaut and repaste it/clean fans and exit airflow properly

    The Video Scheduler Internal Error error can also be caused by an outdated, incorrect or corrupt system driver


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2019 Answer ✓
    Sire depending on which country you have bought it and you are usually the warranty its only 1 year (for ex EU its 1 year ITW only check the warranty policy on acer website for your own country) apart from US/CA that its 2 for 2017/2018 models and changed to 1 only for all 2019 so this said you might not even have any warranty left you have to check with acer in case youre still on warranty if you dont have any seals you have to break you can open it yourself if you have seals you cant you will void your warranty only acer can repaste it for you but if you are out of warranty just get some kryonaut and repaste it/clean fans and exit airflow properly

    The Video Scheduler Internal Error error can also be caused by an outdated, incorrect or corrupt system driver


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/