Aspire A315-41G Black Screen

Akihitokun
Akihitokun Member Posts: 48 Troubleshooter
edited August 2023 in 2019 Archives
Computer name: DESKTOP-PRMIFG3
Windows version: Windows 10 , 10.0, version 1709, build: 16299
Windows dir: C:\Windows
Hardware: Aspire A315-41G, Acer, RR, Metapod_RR
CPU: AuthenticAMD AMD Ryzen 7 2700U with Radeon Vega Mobile Gfx AMD8664, level: 23
8 logical processors, active mask: 255
RAM: 3653844992 bytes (3.4GB)


On Fri 13/12/2019 12:16:41 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121319-38609-01.dmp
This was probably caused by the following module:
atikmdag.sys (0xFFFFF8029172FE04)
Bugcheck code: 0x50 (0xFFFF83018422F00C, 0x2, 0xFFFFF8029172FE04, 0x2)
Error:
PAGE_FAULT_IN_NONPAGED_AREA
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys .
Google query:
atikmdag.sys PAGE_FAULT_IN_NONPAGED_AREA



On Fri 13/12/2019 12:16:41 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x107BA1)
Bugcheck code: 0x50 (0xFFFF83018422F00C, 0x2, 0xFFFFF8029172FE04, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.