Acer Spin SP513-52N-552K won't shut down properly

Hanjy92
Hanjy92 Member Posts: 1 New User
edited November 2023 in 2019 Archives
When I choose to shut down my laptop the screen will turn black but the blue light and fan won't turn off. This doesn't always occur but the only way to completely shut down is to hold the power button.

Answers

  • billsey
    billsey ACE Posts: 33,883 Trailblazer
    You likely have an app that's not playing nice with the OS. Try booting in safe mode, then do a shutdown to see if it works right. If it does then try disabling apps until you can find the culprit. If it's not shutting down in safe mode then there's something else going on and we'll try more things to figure it out.
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