My wife has forgotten her password to open / unlock her V5 laptop

FrankWood2
FrankWood2 Member Posts: 1 New User
edited August 2023 in 2019 Archives
Can anyone help me to get in to make a new password to unlock the laptop. (She bought it new and does not even remember using it as we moved house and she has been using a desktop. We are going on holiday and she wants to take it to use it as most of her stuff is accessable in the "cloud".  Happy to pass any security test to prove it's not a thief speaking.

Answers

  • Sathish2388
    Sathish2388 Member Posts: 85 Fixer WiFi Icon
    FrankWood2.. Hi! tried to enter a wrong password once and check it's showing an error as password is incorrect or it's asking you to get on to Microsoft account to reset the password... If it is a Microsoft account then yes you can reset the password but if it's showing password is incorrect then it could be local account, so we have to reset the whole computer..