Keyboard problem with acer predator 17

Cdgame
Cdgame Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hello I`m having a problem with my keyboard on my acer predator 17 sometimes some of my keys stop working and afther some time they fix.My qustion is how can i fix the problem?Thanks in advance.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Cdgame for how long do you own it ? if for a long time i would suggest you to create a usb stock recovery just to be safe and backup whatever you need first reset bios to default settings and perform a stock recovery clean install following this guide and disable windows updates from updating drivers/firmware or completely and if after the issue still persists if this didnt solved it its most probably a hardware issue the keyboard itself faulty in some way might even just be the keyboard cable connector a bit loose its very complicated to diagnose for sure any hardware issue without seeing/touching/troubleshooting it first hand


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/