My PC predator Helios 300 - Doesn't recognize its vendor

Veteran_gamer
Veteran_gamer Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hi , this my first question here . sorry if I put the question to sub-forum that doesn't relate.

I've purchased the predator Helios 300 . refurbished ( I7-8750h + 1060).

When I set it up for the first time. I made a copy of : 
The registry settings.
a screenshot of default users
The product ID & Bois framware version.
App services performance and some other things.
( Unfortunately I forgot to capture the disk partitions)
a screenshot of the product ID - and logged in through Acer app.( Now in its registered in my product section in my account).
Also
I've installed Avira and run a quick scan

the last thing I was about to do is to make back up for the system  .

I should used the default window tool
but since it doesn't work in wifi ( or probably I didn't know how to do it😅) 

I decided to use third party app which was 
Aomei one click recovery.

it's made a partition on my ssd & some hidden folders & log files.

So I decided to reset my window and stick to the default window tool.

unfortunately tho , my pc now have a new ID , and didn't recognize the vendor ( Acer) 

the background was  changed to the default window background. And even though there's some apps it didn't work like the expected ( like predator sense)

I immediately logged into my account , download the acer care Center says sorry this computer is not supported.

the detection tool recognize the brand & product name .


what should I do now ? 


Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited December 2019
    Try Alt+F10 reset (backup before doing this). Also, what does your BIOS show you about your model name?
    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    If the acer stock recovery was changed in any way you lost it if you haven't created a USB recovery drive the first time you've booted it if alt+F10 it's not working there's nothing u can do about it I'm afraid unless you live in the US/CA and you have bought it there acer only sells recover usb drives in the US/CA and only for devices bought and registered 


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    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
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  • Veteran_gamer
    Veteran_gamer Member Posts: 3 New User
    edited December 2019
    Unfortunate I only copy registry settings & a list of running services .
    I know I shouldn't relay on application that I'm not familiar with, but I thought that reset wouldn't affect the root files or some information that came preinstalled

    I'm not sure about the alt+F10 coustm recovery but I don't have a plan to do it any time soon because I've already install
    & update all things I need for the third time.

    I just noticed that the boot speed is s little bit slower ( 2-5 seconds) probably that due to services running during booting or maybe  something related to the version of bootloader/ windows version.

    Anyway, I probably will compare the Registry settings , and apply some tweaks & disable some services so the boot would load faster .

    What is the latest & most stable version of the bios ? 

    Anyone could upload the default background without comparison .I would appreciate it .

    Maybe could someone who got same device as mine could -if he/she doesn't mind -upload the whole iso copy  xp

    the only thing I care about is the boot speed &  drivers updates.