Dongle not working in all USB ports - Acer Aspire 5 A515-51G

nzbikerfreak
nzbikerfreak Member Posts: 1 New User
edited August 2023 in 2019 Archives
Hi, for some reason only the 1 USB port (on the LH side of the laptop) seems to be working / registering a device - when I plug anything into the 2 ports on the RH side nothing happens which is a real pain - any ideas on how to resolve this??? (laptop is brand new)

Thanks.

Comments

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    edited December 2019
    Have you tried to reinstall the USB drivers?

    To remove and reinstall USB drivers, follow the procedure below.

    1. Click on Start, and then Control Panel
    2. Double click the System icon
    3. Click on the Hardware tab, and click on Device Manager
    4. Click the + next to Universal Serial Bus Controller
    5. Double click on the item(s) listed then choose uninstall. When prompted with Are sure you want to remove click Yes
    6. After all items are removed, close all open windows and restart the system

    When the computer reboots, it will reinstall the USB drivers. 

    If this fails to resolve the issue, please contact Acer support center in your region



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