Regarding the blue back-light keyboard of Predator PH315-52-78VL

DarkWhite

So I brought a Predator Helios 300 PH315-52-78VL from Amazon. The device came a week ago and it works as expected, except for the fact that it has only blue back-light for the keyboard instead of the RGB one, and it's is driving me nuts. Similar models with same configuration have the 4 zone RGB keyboard, but this one doesn't. Blue light plays a devastating role on your sleep cycles (you can look it up on google). I know that I can turn off the keyboard back-light, but what's the use of paying for a feature if you won't use it?
So coming to the point, can a future update of the Predator Sense software allow me to change the color of the back-light? (considering that the LEDs are not blue-only). If not, can I get the RGB keyboard of the other models and get mine replaced with them? Even if it means the warranty getting void, I can get it done.
Is there any possibility? I can't return it back to Amazon as now I have moved out of the country and won't be back for a few months.

xapim

DarkWhite unfortunately this community its not in any way a direct channel for acer support its mainly run by normal users we are not acer employees we are just normal users like you who are here voluntary to help troubleshoot various issues that might arise acer staff only manage/maintain it and they will only intervene when they feel its absolutely necessary check acer support from your own country for any other ways of contact or even open a ticket if available

xapim

DarkWhite the rgb keyboard version its about 200$/300$ more expensive  than the normal backlit and im not completely sure if the rgb version would work fine or your current model you would have to contact acer support directly and ask them about it

DarkWhite

xapim said:

DarkWhite the rgb keyboard version its about 200$/300$ more expensive  than the normal backlit and im not completely sure if the rgb version would work fine or your current model you would have to contact acer support directly and ask them about it

Thank you xapim for your swift reply, but I am new to Acer, and finding a proper email id to reach out acer support is looking difficult. Can you help me on this?

xapim

DarkWhite unfortunately this community its not in any way a direct channel for acer support its mainly run by normal users we are not acer employees we are just normal users like you who are here voluntary to help troubleshoot various issues that might arise acer staff only manage/maintain it and they will only intervene when they feel its absolutely necessary check acer support from your own country for any other ways of contact or even open a ticket if available

DarkWhite

xapim said:

DarkWhite unfortunately this community its not in any way a direct channel for acer support its mainly run by normal users we are not acer employees we are just normal users like you who are here voluntary to help troubleshoot various issues that might arise acer staff only manage/maintain it and they will only intervene when they feel its absolutely necessary check acer support from your own country for any other ways of contact or even open a ticket if available

Thank you xapim! How can you be so quick in replying, and I see you in every post helping users. Good work! Yes, I understand that Acer doesn't provide any official channel to talk directly. I should have researched better before buying. Thanks!

xapim

@DarkWhite acer has direct support by phone/chat/email/support tickets just check in your own country on acer website which contacts are available for you

https://support.acer.com/