Updated Windows 10 on my Acer Spin 5 i7-8550U SNID # 74901123966 and the touch pad stopped working

KirkKondos
KirkKondos Member Posts: 1 New User
edited August 2023 in 2019 Archives
I put in an upgraded SSD - 1TB and reloaded Windows 10.  Updated all drivers on your site.  Everything is working but the touch pad is not working at all.  Do you have a driver?

Answers

  • Tom2019
    Tom2019 Member Posts: 227 Practitioner WiFi Icon
    Hi @KirkKondos
    If your cursor will not move or your touchpad is not working at all:
    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing the FN and F7 keys at the same time. You can find complete instructions for this process at https://us.answers.acer.com/app/answers/detail/a_id/5700.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI. You may be able to resolve your touchpad issues by Reseting your BIOS or UEFI settings .
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    "HIT ACCEPT IF ITS HELPFUL"