why my graphic card not working RX 560X and prossesor is ryzen 5

Badjocker991
Badjocker991 Member Posts: 1 New User

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited November 2019
    This is a very common problem on this Forum and is easily fixed by setting up the AMD Control Center properly. You are gaming on your Dedicated Vega 8 card, in order to use the RX560 x do this

    Please click YES if I have answered your question, thankyou

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming, Windows MUST be set to High Performance plan, then do this:
    Open your AMD control center 
    First click the Updates tab at the bottom left and make sure your graphics drivers are updated to 19.11.2 or higher and click express upgrade. If you don't have the Adrenalin Control Center download it here
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-2



    Make sure High Performance is selected under Power Plan in Nitrosense when on AC



    After that make sure your games are listed under switchable graphics and your games are set on High Performance, you must import your games .exe using the Browse tab in pic below



    Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch. The game will now launch using the RX560x and your CPU should be boosting to MAX but only if needed and it will be monitored in Nitrosense


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Run game from amd radeon software then check 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    This is a very common problem on this Forum and is easily fixed by setting up the AMD Control Center properly. You are gaming on your Dedicated Vega 8 card, in order to use the RX560 x do this

    Please click YES if I have answered your question, thankyou

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming, Windows MUST be set to High Performance plan, then do this:
    Open your AMD control center 
    First click the Updates tab at the bottom left and make sure your graphics drivers are updated to 19.11.2 or higher and click express upgrade. If you don't have the Adrenalin Control Center download it here
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-2



    Make sure High Performance is selected under Power Plan in Nitrosense when on AC



    After that make sure your games are listed under switchable graphics and your games are set on High Performance, you must import your games .exe using the Browse tab in pic below



    Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch. The game will now launch using the RX560x and your CPU should be boosting to MAX but only if needed and it will be monitored in Nitrosense


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • qrbakan
    qrbakan Member Posts: 5 New User
    Hello, 
    There is only one driver showing on the laptop, how do we solve this?
  • qrbakan
    qrbakan Member Posts: 5 New User
    and also last version for  driver :smile: