Very slow and often just crashes...black screen -Aspire E15

kinsey5156
kinsey5156 Member Posts: 4 New User
edited August 2023 in 2019 Archives
My Acer Aspire E15 is about 4 years old. About 6 months ago it started to take ages.going from one programme to the next. Recently this has got far worse and it does not react at all and after about 10 mins the screen goes black and I cannot start it up again

Any ideas what is wrong? Any help appreciated.

Best Answer

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Answer ✓
    If you have a non-Microsoft antivirus program like Norton, McAfee, Malwarbytes, AVG running in the background, I suggest you first try to uninstall them, not just disable. All most folks need are Microsoft Defender and MalicousSoftwareRemovalTool which are regularly updated. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Answer ✓
    If you have a non-Microsoft antivirus program like Norton, McAfee, Malwarbytes, AVG running in the background, I suggest you first try to uninstall them, not just disable. All most folks need are Microsoft Defender and MalicousSoftwareRemovalTool which are regularly updated. Jack E/NJ

    Jack E/NJ