My G3-571 randomly freezes and shuts down

juanllompart
juanllompart Member Posts: 6 New User
edited November 2023 in 2019 Archives
I got this computer in May of 2018, and it has worked well, until a couple of weeks ago. I was playing PUBG with my friend, and all of a sudden, my game froze, bars came across my screen, and my computer restarted. I thought my computer had just overheated, so I started playing with my fans on max. The problem persisted, even though i was only seeing temperatures around 60-70 degrees.  When I checked to see what was wrong in the reliability logs, all it says is that Windows shut down unexpectedly. I've made sure that all my drivers are up to date, reset my battery with the little pinhole on the bottom of the computer, changed my power settings to balanced, tried undervolting, and still nothing has changed. I even did a full reset of the computer, and I still have the problem. I really don't want to send this in to Acer to get fixed, so if i could find a fix here, that would be amazing. 

Answers

  • Are both video cards recognized in device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • juanllompart
    juanllompart Member Posts: 6 New User
    Yes, but I disabled the intel integrated graphics one
  • Why did you disable the intel video card?
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  • juanllompart
    juanllompart Member Posts: 6 New User
    A friend recommended that I should do it, saying it might help, since I disabled it after the freezes started.
  • OK! But is a device manager error identified?
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  • juanllompart
    juanllompart Member Posts: 6 New User
    No, there is no device manager error identified for my gtx 1060 or my integrated graphics
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    @juanllompart  you realize you cant disable the IGPU as this is the one used by the laptop to work with windows itself and the display ??? its directly connected to the display its the primary gpu not the secondary like the DGPU if you disabled it of course you will have issues :)  if you have a friend who recommended you to do that in my view he doesnt know anything about it you shouldnt follow any advice given by him regarding laptops i suggest you to backup whatever you need and perform a stock recovery clean install to undo all the mess you probably have now check here and the issue you had its probably due to windows updates after you clean install windows make sure you disable the updated from updating your drivers/firmware or even permanently (as i had done never had  a single issue in 2 years) if you wish so if your issue persists after all this i would point to hardware as you said the temps are fine and if still on warranty send it for repair


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