Usually how many weeks/days the monitor be fix?

rovic18

I've bought Aspire 5 last Nov. 4,2019. After 3 days, the monitor starts to flicker so I brought it back to the store (Nov.8,2019). The customer service said they will order parts from the main branch and promised me that it will be fix after 2 weeks. Now its almost 1 month I've been visiting the store every week to followup if there's a progress but there's none. I bought it at SM City Cebu Acer Store

Harvey-Acer_Retired

I am sorry to hear that you’re experiencing delayed times with the repair process, Acer community is not design for direct customer support consultation, case status, complaints, parts requests/orders or sponsorship/donations request, primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. please use the appropriate channel/sources for your particular request: 

Case Status: https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=PH&LID=ENG&op=2
Support: https://www.acer.com/ac/en/PH/content/service-contact

On the other hand the response time to give a diagnosis is approximately 5-10 business days, the repair time will depend on the availability of the part in case the equipment requires it (if a part needs to be ordered, it can take from 1-4 weeks for the parts to arrive), please keep in mind that all dates/time given is estimated (we do not have control of mailing times or if customs retain any merchandise).  


Regards, 
Acer-Harvey