Any ideas why battery is not charging and no power at all? Aspire 5

SWoermke

I have an:

Acer Aspire 5 15.6" Notebook, 2.7 GHz AMD A12-9720P, 1 TB HDD, 8 GB DDR4, Windows 10 Home A515-41G-11FF

which I purchased last year, and is no longer under warranty.  My puppy chewed on the power cord while I was using it, and the laptop just turned itself off.

Although I now have a new cord, the battery is no longer charging (no charge indicator light...nothing!)

Is it possible it’s shorted out somewhere in the system, or perhaps the DC jack got fried...?  Thinking I may just purchase another and swap the hard drive over.  

Anyone have any ideas/advice?  It’s about as useful as a frisbee right now...

Thanks!
Sue

Tom2019

Hi @SWoermke e
Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

If you still have problem please visit :-https://store.acer.com/index.html to buy new battery/charger 

"Hit accept if its helpful"