Do we really have to have shipping to Acer under warranty? XR342CK

AsH83
AsH83 Member Posts: 2 New User
edited February 16 in 2019 Archives
Hi there,

I am sorry because I do not want to use these to complain, but I just want to confirm because I could not get this info from the phone rep.

XR342CK still under warranty, stopped working this morning and I contacted support to get a case and all is good but they kept saying that warranty does not cover shipping, and when I got a email I contact UPS and Fedex to get a quote and it looks i will need to pay around $100 each way to ship it to repair center in Texas from FL, I could be wrong but the email mentions nothing about shipping label so I guess yeah I have to pay out of pocket for one of their high end monitors!! LG and other manufacturer gives you a prepaid shipping label. 

Thanks Acer. I guess I will really thing again before buying another one. 

Answers

  • Jack22
    Jack22 ACE Posts: 4,096 Pathfinder
    @AsH83
    Only few Acer monitor which are under warranty covers the shipping and few do not. I think you monitor may not cover shipping

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • AsH83
    AsH83 Member Posts: 2 New User
    Thanks Jack, do you know where that list is? I would expect the entry level monitors to not be covered. but come on Acer an $800+ monitor should be. 
  • Jack22
    Jack22 ACE Posts: 4,096 Pathfinder
    @AsH83
    Sorry we dont have the list

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!