Poor performance on a new Nitro AN515-42

Colorig

Bought this laptop 2 days ago. It came without any OS so I had to pay extra for the installation of Windows 10 (explains why it didn't come with Acer's settings). The laptop lags a lot in simple games and even constantly crashes in The Sims 4. My specs are: 
AMD Ryzen 5 2500U,

AMD RX Vega 8 (Ryzen iGPU),

Micron_1100_MTFDDAV512TBN 512GB,

Hynix HMA81GS6AFR8N-UH 1x8GB.
I followed couple of tutorials, updated the drivers, installed Acer's software and yet the laptop still lags. That's pretty weird since the review I saw this laptop in had stable 30-40 fps in Far Cry 5, while my laptop crashes when I try to open it.

GAMING6698

I thing this happen because of installation of window 10. This remove acer softwares 
 I have also same graphic card on AN515-43 i can play far cry 5 100+FPS.
Don't worry 
YOU GETTING stable 40-50fps you game running in vega 8 graphic card not in RX 560X
Tell me something to solve your issue 
1)your laptop have nitro sence,amd radeon software?
When you right click on desktop amd radeon setting comes in top?

andylb

Make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming, Windows MUST be set to High Performance plan, then do this:
Open your AMD control center 
First click the Updates tab at the bottom left and make sure your graphics drivers are updated to 19.11.2 or higher and click express upgrade. If you don't have the Adrenalin Control Center download it here
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-2



Make sure High Performance is selected under Power Plan in Nitrosense when on AC



After that make sure your games are listed under switchable graphics and your games are set on High Performance, you must import your games .exe using the Browse tab in pic below



Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch. The game will now launch using the RX560x and your CPU should be boosting to MAX but only if needed and it will be monitored in Nitrosense

Colorig

GAMING6698 said:

1)your laptop have nitro sence,amd radeon software?
When you right click on desktop amd radeon setting comes in top?

Yes, I have both nitrosence and AMD Radeon software. I also have updated drivers and settings set to CoolBoost.

Colorig

andylb said:

Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch.

Alright, I will try to launch my games from the Control Center. Hopefully that will at least prevent crashes.

andylb

Colorig said:

andylb said:

Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch.

Alright, I will try to launch my games from the Control Center. Hopefully that will at least prevent crashes.

Please report back with the results and Make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming

Colorig

andylb said:

Colorig said:

andylb said:

Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch.

Alright, I will try to launch my games from the Control Center. Hopefully that will at least prevent crashes.

Please report back with the results and Make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming

The Sims 4 still crashes, even though I launched it via Radeon Settings.

GAMING6698

Colorig said:

andylb said:

Colorig said:

andylb said:

Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch.

Alright, I will try to launch my games from the Control Center. Hopefully that will at least prevent crashes.

Please report back with the results and Make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming

The Sims 4 still crashes, even though I launched it via Radeon Settings.

Turn off cool boost and run from amd radeon 

andylb

Colorig said:

andylb said:

Colorig said:

andylb said:

Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch.

Alright, I will try to launch my games from the Control Center. Hopefully that will at least prevent crashes.

Please report back with the results and Make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming

The Sims 4 still crashes, even though I launched it via Radeon Settings.

But only the Sims 4? Do the other games now run correctly? Also ignore the "Turn off Coolboost" in the post above, it is a fan speed setting and has no effect on the game other than lowering game temperatures during a spike

GAMING6698

Do not turn off cool boost its my mistake 

Colorig

andylb said:

Colorig said:

andylb said:

Colorig said:

andylb said:

Lastly to run your game on the RX560x you must launch the game from inside the Radeon Adrenalin Control Center. Click the gaming tab then if your game is not there you will need to add your game's .exe by using the ADD button on the right and navigating to your games .exe file, then click the drop down box for your game then click launch.

Alright, I will try to launch my games from the Control Center. Hopefully that will at least prevent crashes.

Please report back with the results and Make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into power while gaming

The Sims 4 still crashes, even though I launched it via Radeon Settings.

But only the Sims 4? Do the other games now run correctly? Also ignore the "Turn off Coolboost" in the post above, it is a fan speed setting and has no effect on the game other than lowering game temperatures during a spike

Far Cry 5 didn't crash, but turned into a pixilated slideshow even though I launched it from Radeon Settings.

andylb

I think you either have a corrupt installation of Windows 10 or some corrupt downloads of  the Acer software. Your model out of the box is more than capable of running these games. 
My final troubleshooting tip is to make sure you have the latest BIOS update, if that doesn't work I would exercise your warranty