My Helios 300 isn't turning on

Aielt
Aielt Member Posts: 2 New User
edited November 2023 in 2019 Archives
So about a month and 2 weeks ago, I purchased Helios 300 PH315-52-71RT. It was working fine until I bought an extra monitor to connect. So I shut down my laptop and then when I try to turn it on, it doesn't actually boot. Although the computer doesn't boot up, when I charge it, the battery indicator lights up blue. I don't know how this happened and to solve this issue... I need help ASAP please. 
To clarify I did connect laptop to my monitor once, and disconnect it. Then shut it down to reconnect and restart. Then it didn't turn on. I used HDMI cable instead of DisplayPort. 
Specs 
GTX1660ti 
16GB
i7-9750H

I just realized I need adaptor for displayport so I'll get it later but first i really need to sort this out.

Best Answer

  • Aielt
    Aielt Member Posts: 2 New User
    Answer ✓
    I will send it to acer for repair 

Answers