2 x xb271hu both with Burn in issues

Kill_Seeker

As the title says, I have 2 x xb271hu monitors, and both are presenting the burn in issue.

I've put up with it for sometime as it would only occur if my Hz was higher than 120hz. However its now even happening at 120hz and below. For the value of these monitors I'd expect them to perform much better.

I've seen previously posts that indicate ACER can do a firmware update to resolve the issue? Is this a thing or what?
https://community.acer.com/en/discussion/comment/561067/#Comment_561067

I'm located in Australia and not far from an ACER Repair centre, if they have the ability to perform this firmware update?

@Acer-Manny, Are you able to assist here? I've seen references people PMing you to assist, I have sent you a PM also.

Cheers,

KS

Manny-Acer_Retired

Hi Kill_Seeker,

I am very sorry to hear you're experiencing burn issues with you XB271HU monitor, you need to contact your local Acer support channels for assistance, please keep in mind that the Acer Community is not a direct portal to Customer service, primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc.

Support:  https://www.acer.com/ac/en/AU/content/service-contact

Note: This thread will be now closed.

Thanks,
Acer-Manny

Manny-Acer_Retired

Hi Kill_Seeker,

I am very sorry to hear you're experiencing burn issues with you XB271HU monitor, you need to contact your local Acer support channels for assistance, please keep in mind that the Acer Community is not a direct portal to Customer service, primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc.

Support:  https://www.acer.com/ac/en/AU/content/service-contact

Note: This thread will be now closed.

Thanks,
Acer-Manny