Chromeboom 11 keyboard not working.

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MeeMee1
MeeMee1 Member Posts: 2 New User
edited November 2023 in 2019 Archives
I bought my daughter a Acer chrome book 11 in March for homework and stuff. Now all of sudden the keyboard is not working how ever the power button on the keyboard still works but nothing else. I’ve tried flash it to factory settings and no luck. Any help or tips before I send it off to acer.
thanks in advance.

Answers

  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @MeeMee1
    First press and hold the power button until the power light goes off than unplug the charger. Than try the below step and check

    Hard reset your Chromebook

    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • MeeMee1
    MeeMee1 Member Posts: 2 New User
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    Jack22 said:
    @MeeMee1
    First press and hold the power button until the power light goes off than unplug the charger. Than try the below step and check

    Hard reset your Chromebook

    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    Click on 'Yes' if the comment answers your question!
    I tried this nothing happens the chromebook just boots up.
  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @MeeMee1
    I understand that the keyboard not working but could you try the below steps 
    https://us.answers.acer.com/app/answers/detail/a_id/27649

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!