In Acer Predator Helios 300, Charging keeps turning on and off while plugged in, what to do?

Jasmin_Khimani
Jasmin_Khimani Member Posts: 4 New User
edited November 2023 in 2019 Archives
In my laptop, Acer predator Helios 300, charging keeps turning on and off while plugged in and it never reaches 100%. What is the problem and how to solve it?

Answers

  • StevenGen
    StevenGen ACE Posts: 9,687 Trailblazer
    edited November 2019
    Firstly, which Helios 300 do you have? As it could be under warranty and the parts involved with the problems you have (except the charger/battery) are covered under warranty. This problem sounds like you either had a brown out, which is a power surge and it destroyed the charger/battery or it could be your "DC power jack charger port socket plug" that pugs into the mobo. If your Helios 300 is still under warranty then take it to your nearest Acer dealer, don't touch it, as these sorts of problems are covered under warranty. 
  • Jasmin_Khimani
    Jasmin_Khimani Member Posts: 4 New User
    My laptop model is Predator G3-571. I bought it from US and started it after coming to India , so surprisingly my laptop was registered in India on acer and had Warranty of India. So last year my laptop stopped working and was not charging either. I gave it to acer service center. They replaced the motherboard. One year later I have this charging problem and i showed it to acer service center. But now this time it does not show India warranty but shows US warranty. Technician at service center said after checking that fault is in motherboard. Why did my warranty changed and how can I solve this motherboard issue?
    .
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    Jasmin_Khimani check your battery wear percentage perform a battery power drain uninstalling the acpi driver before and after resetting bios to default settings checnk your adapter with a voltmeter regarding your issue with the warranty only acer support themselves directly can solve it and its weird if you bought it in the US how it was showing up on your country before because technically it shouldnt as every country has their own warranty policies and US warranty its not valid outside US/CA so im my view you were really lucky the first time :)


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