My new Predator Helios 300 PH315-52-78VL screen is black.

illuminati0
illuminati0 Member Posts: 2 New User
edited November 2023 in 2019 Archives
I just got this computer in the mail, and upon turning it on the keyboard lights up and I hear the start up sound, but the screen does not turn on. I Contacted acer support but none of their suggestions did anything. I plugged in the computer to my TV via HDMI and am using it that way now. I tried updating everything, updating the NVIDIA driver and I also updated the BIOS to the 1.08 version, but still my screen is black. I'm due to send this thing to acer repair tomorrow but was just wondering if anyone had any fixes I could try before I do that, I really don't want to wait 10 day to get my computer back!

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Seems to be a faulty screen. Get it replaced within the return period.
    Trying to do my best here - Your happy Predator owner =)!