Warranty For Chromebook 14 CB3 431

timmer

Wondering where do I contact regarding the warranty coverage for the Chromebook. It seems to have a screen flicker issue - only on the book itself, not an external monitor. I purchased it in April from Costco (Canada). Thanks.

Sharanji

Hi @timmer

Use the following steps to perform a factory rest on your Chrome device:

Click the status area in the lower-right corner, where your account picture appears.

Select Settings and click Show advanced settings at the bottom of the page. Find the "Factory Reset" section and click Reset.

In the dialogue box that opens, select Restart.

You can also reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

Also, check all the screws of the bottom case are secured correctly.
If neither solution works and your Chromebook is less than 12 months old, contact manufacturer support for warranty service.
Here's the Acer support weblink to contact Acer support : https://www.acer.com/ac/en/CA/content/service-contact

Hit 'Like' if you find the answer helpful!   
Click on 'Yes' if the comment answers your question!

Sharanji

Hi @timmer

Use the following steps to perform a factory rest on your Chrome device:

Click the status area in the lower-right corner, where your account picture appears.

Select Settings and click Show advanced settings at the bottom of the page. Find the "Factory Reset" section and click Reset.

In the dialogue box that opens, select Restart.

You can also reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

Also, check all the screws of the bottom case are secured correctly.
If neither solution works and your Chromebook is less than 12 months old, contact manufacturer support for warranty service.
Here's the Acer support weblink to contact Acer support : https://www.acer.com/ac/en/CA/content/service-contact

Hit 'Like' if you find the answer helpful!   
Click on 'Yes' if the comment answers your question!