Predator Helios 300 doesn't detect Nvidia graphics card

JONEIL

Predator G3-571 only shows Intel HD Graphics 630 in Device Manager, the nvidia graphics card doesn't show.

Tried:
1. View - Show Hidden Device: device doesn't show
2. Uninstalled all nvidia software and tried to install new from nvidia and just got no compatible device detected.

Not sure what else to do.

HopeJuster

@Joniel Was it working before and suddenly stopped?

Only thing i can think of at the moment is making sure its enabled on BIOS

JONEIL

Yes, it was working before, although I'm not sure when it stopped working. I noticed when my son was trying to use Space Engine and mentioned we only had the Intel graphics card, then I started investigating.

I'm not sure the option is BIOS to enable as I don't see anything related to GPU or graphics card. 

FYI: I am on Win10, BIOS v1.10

I appreciate your help.

xapim

JONEIL try a battery power drain then leave it 2/3h to rest boot into bios reset to defaut settings and try to search for new hardware if this still didnt solved it the last solution to rule out any software issues its to perform a stock recovery clean install ( but backup anything you would need first it will format everything) hope the previous steps work but if the issue persists i would point to a hardware failure this would mean a either you stick with it working with the IGPU only or replace the entire mobo prob not a good solution if your out of warranty its not cheap at all also acer will not do it they only provide parts while still on warranty you would have to find a donor mobo somewhere for a replacement