I bought a Helios 300 last month. It loads web pages slowly and buffers with Netflix.

CapaQueen

I bought a Helios 300 last month.  It loads web pages slowly and buffers with Netflix.  Its not the modem, much slower computers in the house never buffer or load web pages slowly. I went to speedtest.net and my download speeds are 200+ so the problem isn't the modem, it is at the browser level and it doesn't appear to be browser specific, I have IE, Chrome and Firefox.

William_mk2

CapaQueen

Hi,

Please follow the steps below..

Method 1. Reboot your computer

If your computer has not been rebooted recently, make sure to reboot it before following any of the fixes below.

Press windows + r - on run window - type inetcpl.cpl - click ok

Click on advanced tab - click on reset on the bottom of the window.  Close all the Browser before doing this step.  Click on reset

click the box - delete personalized settings - read the disclaimer.

click on reset

Fix 1. Delete temp files

Press the window key and letter r on keyboard.    On the run window

Type temp.  click on ok.   It will show you the junk files.

Remove the temp files.    You can use ctrl + a on keyboard to highlight all files.    Then use shift + del key on keyboard to remove all the files.  If you are unable to remove some files just click on try again and then click on skip.    You can check the small box and then you can click on skip so that you can avoid skipping the files individually.

On the run window type %temp%

It will show you the junk files.   Please remove it.

Run Disk cleanup.

On the run window.   Type cleanmgr

It will show you the list.   You can uncheck recycle bin, downloads and thumbnail.   Click on ok.    It will be running the disk cleanup  

Now restart the Browser.

It will start to work properly..

Fix 2. Free up Windows 10 disk space

Please remove any unwanted files on your computer to increase the storage space.

Step 2:

Try  Windows + x  -  Go to command prompt admin or Power shell admin

Run sfc /scannow on the black command prompt window

It will repair the operating system files. 

Restart the computer and try to use the Browser.   It is going to work fine.  If it is still not working then follow the steps below

Step 3

Create a local user account

1. Select the Start  button, select Settings  > Accounts  and then select Family & other users. (In some editions of Windows you'll see Other users.) 
2. Select Add someone else to this PC.
3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
4. Enter a user name, password, password hint or choose security questions, and then select Next.

Change a local user account to an administrator account

1. Under Settings  > Accounts  > Family & other users, select the account owner name, then select Change account type.
2. Under Account type, select Administrator and OK.
3. Sign in with the new administrator account.

 Please check whether your computer is working faster now.   Otherwise follow the next steps.

Step 4

You can do a cleanup boot an check

 How to perform a Windows 10 clean boot

 1. Right-click the Start button.

 2. Click Search.

 3. Type msconfig and hit Enter on your keyboard

 4. Click Services.

 5. Click the checkbox next to Hide all Microsoft services.

 6. Click Disable all.

 7. Click Startup.

 8. Click Open Task Manager.

 9. Click any startup program you suspect might be interfering.

 10. Click Disable. Repeat steps 9 and 10 for all startup programs.

 11. Click the X to close Task Manager.

 12. Click OK in the System Configuration window.

 13. Restart your PC.

 Check whether your computer is running faster now..

Method 2. Scan for malware or viruses

If your computer is infected with one or more viruses, this can cause your computer to run slow. Use your antivirus software scan your computer.   If you have third party programs you can also use to remove the virus.

Method 3. Close background programs

One of the most common reasons for a slow computer are programs running in the background. Remove or disable any TSRs and startup programs that automatically start each time the computer boots. To see what programs are running in the background and how much memory and CPU they are using, open Task Manager. Choose the one and close.

Method 4. Update Windows

Make sure that you have the latest Windows updates installed on your PC. If you are on the Internet when your computer is slow, make sure all browser plugins are up-to-date.

If your computer is still not working properly then follow the details below

Step 5. 

Now it is time for you to reset the computer... 

If you are able to boot the windows

click on start, settings, update and recovery, recovery, reset this pc

It will show you "keep my files " and "remove everything" to continue with the recovery process

This process will erase all data on the your system.   You will see "keep my files" and  "Remove everything"

You can try "keep my files" option  and if it is not working then you can try "remove everything". 

Choose the Refresh your PC option or "keep my files" if you want to restore your system and retain your data.  There will be an application loss if you chose "keep my files" option.. Wait for the process to get complete.   Restart the computer and check how it is working now..

Your computer will start to work fine..

If you are still not happy with the performance of your computer then follow the steps given below to chose "remove everything"

click on start, settings, update and recovery, recovery, reset this pc

It will show you "keep my files " and "remove everything" to continue with the recovery process

chose " remove everything " and click on "Just remove my files".   If just remove files is not fixing your issue, you can try "Fully clean the drive "

Click Reset to begin the recovery.

Your computer will start to work fine...

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