IS THIS NORMAL? - Acer Helios Predator 2019.

OMEGASHINZ
OMEGASHINZ Member Posts: 4 New User
edited November 2023 in 2019 Archives
I recently bought an Acer Helios Predator 2019.
this is the fan noise.
is it normal?
I had nitro 5 before and was less whistling and more wooshing.

https://www.youtube.com/watch?v=Kfw1F39YIoU

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    I recently bought an Acer Helios Predator 2019.
    this is the fan noise.
    is it normal?
    I had nitro 5 before and was less whistling and more wooshing.

    https://www.youtube.com/watch?v=Kfw1F39YIoU
    Hi,
    Am really sorry to hear this, try doing this below mentioned step and check your getting the noisy from fan
    These are the basic steps that you need to follow.

    Power Drain test.

    1.  Turn off the laptop.  Unplug all the cables and devices including power cable. 

    Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

    2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds.  

    3. Plug all the cables back and turn on the computer.
    Hit Accept if its useful :) 

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2019
    OMEGASHINZ yes its completely normal on the H300 2019 they are the new aeroblade fans = better cooling and the fan curve was setup that way to avoid future thermal issues theres nothing we can do about it

    @Du_little theres nothing wrong with the laptop its working just the way it was designed for and for your information the 2019 H300 don not have the battery pinhole it was removed only 2017/18 have it i suggest you to get better accurate info before giving advices especially when its the incorrect info not all models have the same specs/switches


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OMEGASHINZ
    OMEGASHINZ Member Posts: 4 New User
    xapim said:
    OMEGASHINZ yes its completely normal on the H300 2019 they are the new aeroblade fans = better cooling and the fan curve was setup that way to avoid future thermal issues theres nothing we can do about it

    @Du_little theres nothing wrong with the laptop its working just the way it was designed for and for your information the 2019 H300 don not have the battery pinhole it was removed only 2017/18 have it i suggest you to get better accurate info before giving advices especially when its the incorrect info not all models have the same specs/switches
    The problem is not the fan set up but the noise type. My old nitro 5 was even louder but the noise was a softer woosh, different from the Helios vacuum cleaner.
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Acer PredatorSense software allows you to monitor CPU and GPU performance, as well as adjust settings like fan speed and Windows and menu keys. You can use the instructions below to adjust your Predator settings.


    Note: Not all PredatorSense features are available for all models. For instance, overclocking is not supported on the Predator G3-571, but is supported on other Predator Helios models.


    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    This laptop has aggressive cooling for idle. Some people are struggling to request feature of fan curve adjusting (no sign that this change is planned... ) or make custom fan curve setup. 

    Found this on forum:
    https://a.radikal.ru/a39/1910/e6/ebeec5d23621.jpg

    Predator sense does not reduce rpm below this curve.

    Honestly, I started regretting buying this laptop since no possibility to reduce rpm on idle and it seems no one cares in Acer... 
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Hi Stuont,

    The Acer Community is a peer-to-peer platform, if you feel like your unit continues to present issue or is not working properly and you feel like the replies from our other users have not helped to resolve the issue, please contact Acer support for further assistance.

    We want to make sure our costumers are satisfied with their product, you can send your concern to the correct channels of support.
    Click on link bellow to find support for your region.

    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    edited November 2019
    Hi Acer-Karp,

    Thanks for reply, 

    I think this model requires either silent mode or fan curve customization for comfortable browsing without excess noise

    I have contacted local support 2 times, they don't send feature request to engineering/development team. They said it's impossible to change (support in Ukraine)... 

    While it seems it should be possible either via firmware update (EC FW) or software update (Predator Sense) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    Stuont you arent the only one to complain about the fan curves but in fact there are users complaining about it since it came out but the truth its that it was designed with this fan curve by default by the engineers and it will not be changed so its up to everyone to decide if they want to keep it or not because this is not an issue theres nothing wrong it works the way it was designed to by factory defaults and as i said unfortunately i really doubt even with many complaining that it will change at all which to me its no issue at all also as i stated before in many threads about the same complain if anyone needs a laptop to work in a silent places or school etc.. do not get a gaming laptop (just for show off) they were not designed to work quietly  get a normal one and there wont be any noise issues 

    And as you could see in the fan curve rpm values you posted above you would need to be under 29 to achieve the desired silent rpm's off course that will never happen in the 9th gen cpus i can get mine to completely stop the fans when it goes under 40 cpu/gpu but its a i5 7th gen nothing comparable to the heat generated by a 9th gen cpu so to me those fan curves make total sense as the cpu generates much more heat that the previous gens but seems to me that this is what most ppl dont understand they want it by force to be on low rpms and that is not possible on stock this is what i call a safe curve to make sure the cpu/gpu doesnt overheat and always have enough cooling also theres always the possibility of watercooling mods (i have seen it done before) for anyone who would be into modding


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    Hi xapim, 

    I had lenovo y510p laptop, it was marketed as gaming laptop and it never bothered me with idle fan noise. 

    Lenovo y510p had 4700mq with 47 watt tdp vs 9750h 45 watt tdp

    Idle temperature for lenovo y510p 50-57c, for acer 35-45c (lenovo y510p worked for 5 years, still functioning, nothing failed because of "high" idle temperature)

    So the question is why it worked fine for lenovo gaming laptop and why it won't for acer? 

    The other question is why previous gen predator sense had silent mode and currently this feature is removed, why downgrade? 

    I have 2 main usage scenarios for laptop:
    1) gaming - OK with headset
    2) some productivity tasks like graphics design (some power is required for render sometimes), a lot of web search and not power demanding tasks, and noise is annoying

    No good reason to buy 2nd laptop just because acer don't care about work usage scenario and no way to post a feature request to acer...

    I see a reason not to buy acer laptops in the future and advise anyone against it

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    Stuont firstly previous gen predators didnt had silent mode what they had was different fan curves as the older cpu/gpus thermal arent the same as the new gen they would heat less (if properly repasted/undervolted) and of course you are you trying to compare the lenovo i7 4th gen cpu with a current 9th gen :P this is what makes me laugh sometimes ppl comparing older gen cpus  and their temps with newer gen so if this is the case ill throw in my 7745G i7 740QM 1st gen to also compare the temps :) 
    Now regarding you advising everyone not to buy any acer laptops ??? 
    What are you talking about if you dont like the H300 series  just because its noisy get any other variant theres loads to choose from with similar secs including the new concept variants

    Your post doesnt make any sense to me and it shouldnt make any sense either to anyone who knows how a laptop gaming/not gaming works but its fine you and much more have your own idea how it should be  but that doesnt mean its its gonna be and if your idea its to have a gaming laptop and that it wont be a bit noisy im sorry to inform you but you would be better getting a desktop build for all the tasks you need to perform in (silent mode) when performing any tasks i recommend you to get watercooling for it this way you wont hear it

    PS: and the so called noise you all talk about its due to the new metal aeroblades 4th gen 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    edited November 2019
    xapim, 

    1) silent mode is mentioned here for predator sense (some previous gen) 
    https://community.acer.com/en/profile/xapim

    2) 4700mq and 9750h have almost THE SAME TDP. 4700mq is even 2 Watts higher
    Also, there is power limit 45 Watts for acer laptop

    3) as for cooling down cpu on idle: I notice in XTU that cpu draws 3 Watts (!!!) on idle, gpu is idle, what is the reason to spin at 2200-2500 rpm to cool 3 (!!!) Watts? 

    4) there are some reports that lenovo legion y740 with 9750h has less aggressive fan curve on idle and it works fine for idle

    5) noise is because of high rpm of gpu fan (which is aeroblade 4th gen), it would be fine at 1500rpm (2200 is not so bad comparing to 2500)

    6) I also need laptop for portability, I will buy new desktop, but will need laptop anyway

  • strider16
    strider16 Member Posts: 123 Skilled Fixer WiFi Icon
    Stuont said:

    3) as for cooling down cpu on idle: I notice in XTU that cpu draws 3 Watts (!!!) on idle, gpu is idle, what is the reason to spin at 2200-2500 rpm to cool 3 (!!!) Watts? 


    About this, I have my two cents.

    Reading about xtu, throttlestop and other search results about power efficiency, the power target for a well tuned intel mobile cpu, considering kaby lake and newer, is about 0.4 W idle power usage, all cores getting >99% c8-state, and, here is the deal to really get <1W power draw, package in c8-state >80% of time.

    I noticed that some programs keep the processor over that state. In my case, the culprits were intel xtu in tray bar, msi afterburner when its monitoring features are on, a network vpn software I need to use. And I got to shave half a watt installing intel rapid storage application and using some option in there.

    And I undervolt not only cpu, but igpu too. So, the package reaches around that 0.6W when idling, 39°C, and fans turned off in my h300 g3-572 (7700hq + gtx 1060). Besides, power draw will never get any close to this baselevel when using a external display, even in idle.

    I think this topic should be more spoken about, it is time not to only care about power efficiency and temps when stressing the hell out of the hardware, but when idling and doing small usage, which devices are doing most of the time.
    Nothing peaks at the same time...
    https://www.userbenchmark.com/UserRun/33054103

  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    edited November 2019
    strider16 said:

    Reading about xtu, throttlestop and other search results about power efficiency, the power target for a well tuned intel mobile cpu, considering kaby lake and newer, is about 0.4 W idle power usage, all cores getting >99% c8-state, and, here is the deal to really get <1W power draw, package in c8-state >80% of time.
    Your laptop stops fans at 40c while mine (PH317-53) works at 1700rpm cpu fan 2200rpm gpu fan at 35C and 3 Watt power consumption (with no way to turn down fans) =)

    It's just ridiculous.

    For example, we can compare it with qualcomm snapdragon 845 (having 5 Watt TDP which is higher than mine 3 Watt idle). This 5 Watt mobile CPU is put to small casing with no active cooling and even no fresh air access to heatsinks.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    Stuont said:
    strider16 said:

    Reading about xtu, throttlestop and other search results about power efficiency, the power target for a well tuned intel mobile cpu, considering kaby lake and newer, is about 0.4 W idle power usage, all cores getting >99% c8-state, and, here is the deal to really get <1W power draw, package in c8-state >80% of time.
    Your laptop stops fans at 40c while mine (PH317-53) works at 1700rpm cpu fan 2200rpm gpu fan at 35C and 3 Watt power consumption (with no way to turn down fans) =)

    It's just ridiculous.

    For example, we can compare it with qualcomm snapdragon 845 (having 5 Watt TDP which is higher than mine 3 Watt idle). This 5 Watt mobile CPU is put to small casing with no active cooling and even no fresh air access to heatsinks.
    Ok now youre comparing mobile phones too lol and as i said you cant compare the tdp has nothing to do with the heating difference they dont even have the same architecture its the same as me saying for ex oh my p3 has the same tdp as the p4 but why does the p4 heats much more its pretty obvious isnt it and you keep comparing a really old cpu with a latest gen why ????? they are years away to be on the same level and yes all old variant predators switch the fans off under 40 (this is easily achievable on the 2017 not so much on the 2018 more cores = more heat) for just a small amount of time the issue here its there wont be a fix because acer believes theres nothing broken and the curves are just fine so what will happen next its the users wither live with it or swap to another model if the fans are too annoying

    PS: you would probably give a good engineer to work for any laptop manufacturer in the cooling section by the way you do your comparisons you could give it a try you never know also aka xtu its useless if you want to proper undervolt you have to use TS not xtu and also xtu figures most of the times are not accurate at all


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    edited November 2019
    Physics rules are the same for all world therefore for all devices

    The main things to measure are power draw and temperatures which are ridiculously low for such high rpm

    If acer don't care, then some other manufacturers may be preferred that care for idle noise

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    Stuont all manufacturers do the same they all go by the same rules so i dunno what youre talking about but as i said you should apply for a job there and teach them all how to do their own job since you know everything already :) also for your information acer doesnt do like most manufacturers that use max-q gpus in the middle range to get the temps down and of course less performance they use the normal desktop variants and always will performance above everything else is the key to the business


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Stuont
    Stuont Member Posts: 17 Troubleshooter
    edited November 2019
    Lenovo legion y740 has better fan curve on idle, 
    Msi laptops have better fan control

    I'm happy with performance of laptop and don't complain about fans speed on load, but I think that high rpm on idle and no possibility to turn down fans is a design flaw that is fixable

    BTW I'm a software developer and know from practice that there are lots of flaws in software and hardware and often no one wants to fix it
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    Stuont no manufacturer would change anything in their specs just because some users don not like some of the features/settings that they have setup which doesnt even affect the performance designed for that device  thats why there are many manufacturers with different features and choices and if anyone is not happy with their device my suggestion its to just move to another that suits them easy to solve not saying by any means that you or all the others are wrong the issue is they could do it but they wont its not a device fault according to their own design they will not change something in a mass production device if its not a fault its juts how it works unfortunately for some

    If i could only choose a top 3 choice i would always choose acer first then msi (some models only) and probably asus on last of my list (excluding of course their worst build ever the TUF they are just useless period) i like asus more for desktop builds mobos gpus etc this after all the reviews i had read about all and having my hands on a useless expensive TUF 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • strider16
    strider16 Member Posts: 123 Skilled Fixer WiFi Icon
    Stuont said:
    Your laptop stops fans at 40c while mine (PH317-53) works at 1700rpm cpu fan 2200rpm gpu fan at 35C and 3 Watt power consumption (with no way to turn down fans) =)

    It's just ridiculous.

    For example, we can compare it with qualcomm snapdragon 845 (having 5 Watt TDP which is higher than mine 3 Watt idle). This 5 Watt mobile CPU is put to small casing with no active cooling and even no fresh air access to heatsinks.
    Programs which run at 2% or 3% cpu time make no difference in a desktop, but in a laptop are the difference between it running cool or getting strangely warm, the difference between 1 W and 3 W is 300% lol!

    I really would search for any program running in background, and see if any program calls for discrete gpu without need, and this happens a lot if you don't look.

    Nothing peaks at the same time...
    https://www.userbenchmark.com/UserRun/33054103

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
    strider16 said:
    Stuont said:
    Your laptop stops fans at 40c while mine (PH317-53) works at 1700rpm cpu fan 2200rpm gpu fan at 35C and 3 Watt power consumption (with no way to turn down fans) =)

    It's just ridiculous.

    For example, we can compare it with qualcomm snapdragon 845 (having 5 Watt TDP which is higher than mine 3 Watt idle). This 5 Watt mobile CPU is put to small casing with no active cooling and even no fresh air access to heatsinks.
    Programs which run at 2% or 3% cpu time make no difference in a desktop, but in a laptop are the difference between it running cool or getting strangely warm, the difference between 1 W and 3 W is 300% lol!

    I really would search for any program running in background, and see if any program calls for discrete gpu without need, and this happens a lot if you don't look.

    Exactly if you dont set them up manually on which gpu you want them to run even windows software will be running in the DGPU if you dont change it manually especially this one (windowsinternal.composableshell.experiences.textinput.inputapp.exe) i managed to tag them all and changed them all to only use the IGPU and will keep doing so when they popup


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/