Acer Helios 500 won't turn on

CroBiker

Hi everyone!
Only 9 months old Acer Helios 500 (worth 2000 EUR) won't turn on at first attempt. I need every morning 2-5 attempts before the system boots. Do you know what could cause this issue? After successfully boots the laptop works perfectly, all day without any problems but it only gives me headaches in the morning when I fire it up...

It is an important working machine for me and I cannot just send it to repair because then I have to find another computer that will serve me equally well.
Check it out on video: https://youtu.be/_t5DkaUHChM

William_mk2

CroBiker

Hi,

Sometimes external peripherals which are connected  might be the cause.   You can disconnect it and then try to turn on the computer.    Please follow the basic steps before isolating the issue..

These are the basic steps that you need to follow.

Power Drain test for laptop.

If your computer is not having the inbuilt battery follow these steps.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

2.  Remove the battery if it is not inbuilt.

3.  Hold the power button for 50 seconds.

4.  Connect all the cables back

5.  Turn on the computer.

Steps to remove the battery.

1.  Turn off the computer.   Remove all the cables and devices including power cable

2.  Turn the laptop upside down.  Flip the laptop.  On the back of laptop there will be a unlock switch.  You need to move the switch to the left or right and then you need to pull the battery door out.  

If your computer is having an inbuilt battery follow these steps.

Power Drain test.

1.  Turn off the laptop.  Unplug all the cables and devices including power cable.

Flip the laptop.  On the back of the laptop there will be a tiny hole.  It is called a battery reset hole.  There will be a battery symbol right next to the hole.

2. You need to insert a paper clip or small pin gently inside the hole and hold it for    30 seconds. 

3. Plug all the cables back and turn on the computer.

Step 2

Bios Defaults.

1. Turn on the computer and keep on tapping f2.  It will go to bios setup utility

2. Press f9 once on the bios setup screen.   It will show you bios defaults.  Please press yes.

3. Press f10 on the bios setup screen.  It will show you "yes" to save the changes.  Please press yes.

Computer will automatically restart and it will load windows..

If the above steps are helpful for you please click "like"

If the above steps resolves your issue please click "yes"

 

 

xapim

CroBiker i would also give a check in your ram compartment if you have a kill switch to make sure its properly pressed when its closed and if not sure add some layers of electrical tape you can also take your ram out and clean the contacts and also if all chassis screws are properly screwed as it might have more kill switches along the chassis to avoid short circuit when disassembling

CroBiker

Hi peolpe,
I noticed that there are no problems when I unplug the power cord. Then when it's booted I plug the cable back and everything works great, but when I put the cable back it makes some loud beep. Don't know why is this happening, any ideas?

Withous power cable pluged in it starts fast and smooth, so what do you think whether the problem is in the laptop or in the power cord? unfortunately I don't have another cable to try it.

thx