Switch 12s don't refresh from Acer Care backup

Marcop
Marcop Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hi to everyone! I bought an Acer sw7-272 and the first thing i did was open Acer Care Center preinstalled and save an image backup of the pc on a16gb usb flashdrive.

After that i updated windows, and due to a suggestion i reinstalled a clean and new windows 10 home iso.

Now i have to put the pc at the original state but:
- recovery partition was deleted by windows
- so Alt+F10 doesn't work
- Acer Care center is not more preinstalled and Can't be found online
-I found Acer Care center 4.00.302 but it miss the REFRESH OPTION! 

So at the end i have original image but i cant refresh from it.

I try to boot from usb, from sd, from dvd, reinstall again, try to reset, try to use win backup, try to find Acer Erecovery app... but nothing works!

Please help me to find a solution OR PLEASE CAN YOU UPLOAD ME A RECOVERY USB DRIVE CREATED WITH SWITCH 12?!

Thanks

Mark

Answers

  • Marcop

    Hi,

    Let's make things simple.   Please try to get the recovery media which is designed for your computer. 

    Please visit the link..

    https://store.acer.com/en-us/extended/recovery/

    If you get the recovery media you can reload the windows which is designed for your computer.  Applications and drivers which are designed for your computer will be loaded.    Even if any thing happens to the recovery partition in the future still you can reload it using the recovery media. 

    Once the software is loaded using recovery media,  alt + f10 will start to work.   You will get back the acer care application if it is present in the recovery media.

    If the comments are helpful, please click on "like"
    If the comments resolves your issue, please click on "Yes"


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Marcop
    Marcop Member Posts: 3 New User
    Thank you so much Mohan.

    The problem is that i have to do a RMA cause a pc problem, and Acer Italy told me that CD will take 15-20 days to arrive, after RMA last day or i have to send the pc in assistamce.

    But if i took the backup image why i cant refresh it anymore? Why care center is not more on the site and the 4.00.3 version in without refresh key?

    Maybe because it is not compatible with clean and new windows version?! 

    Mmm :/
  • Marcop

    Hi,

    Please visit the website

    support.acer.com
    chose your country
    chose your model or enter the snid
    Below drivers and manual
    You can see application
    It will show you whether Acer care is present there or not.

    If it is not present there, then getting the recovery media is the solution for your issue. 

    If the comments are helpful, please click on "like"
    If the comments resolves your issue, please click on "Yes"

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★